Bachelor of Science in Computer Science
University of Southeastern Philippines
I am a Work-From-Home husband doing Freelancing gigs since the pandemic started. As a freelancer, I help my Clients by adding value to their companies with the skills that I have accumulated over the years. Also, I used to have a startup business for a year. And prior to that, I've been in the BPO industry for more than 7 years as a CSR, TSR, and Lead Generation Specialist, and as a Sales Representative for big companies like COMCAST, AT&T, TaskRabbit, Amazon, etc. Moreover, I dreamed of growing my network by helping more Clients.
I consider myself a lifelong learner and always strive to make progress in life, both personally and professionally. I regularly take on a growth mindset to make small improvements every day. While at work, I’m fully engaged in the task at hand and am eager to learn new programs, processes, and procedures through daily practice. I can blend my years of practical and personal experience to jump right into remote work. I’m eager to bring my unique work history to a company that values teamwork and self-improvement.
University of Southeastern Philippines
-Email Management (via Google)
-Lead Generation (NiceJob.com, Google Plus, Facebook)
-Phone Support(inbound/outbound) via RingCentral
-Scheduling Appointments (via ResponsiBid and ServiceMonster)
-Phone Sales Support: handling inbound calls
-Closing the Sales
-Answer customer inquiries
-Document all calls via the given CRM
-Phone Support - Handle inbound calls
-Email Support - Respond to customers' concerns
-Assist customers in activating their purchased SIM
-Issue Refunds to valid charge disputes
-Document all transactions to a given CRM
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.