2002
BS Electronics Communications Engineering
Mapua Institute of Technology
More Info About Me
I am keen to obtain new skills and trainings and have a flexible approach to all work situation and can easily adapt. I am open minded and receptive. I can work under minimal supervision. Trustworthy, dependable and reliable. I am competent and team player who always wants to achieve my targeted goals.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
2023
-
2024
WebBeds
(Partner Support Specialist)
o To effectively manage clients and partners (internal and external) enquiries, complaints, and
issues, ensure to keep all the time customer satisfaction at the core of every decision and
behavior.
o Interact with clients by phone and email to provide and process information in response
to their requests and concerns about our products and services.
2022
-
2023
GeBBS Health Care Solutions
(Customer Service Associates)
o Responsible for all aspect of claim cycle
o Verify the eligibility and benefits of the policy before submission
o Perform follow up on all rejected and denied claims ensuring timely correction and submission
o Ensure timely and proper payment from all payers
2018
-
2022
Shopee Philippines Inc
(Analyst (Buyer/Seller Support))
oAssisting buyer’s to their inquiry regarding products, logistics and refund requests
o Send outbound message to the buyer for the additional information needed by the seller
o Send outbound message to the seller for product inquiry concerns
o Check the responses of the buyers on the information needed by the seller and fill in the tracker
o Check and monitor OSG escalations by agent. Contact seller and process Wallet Adjustments for
refund and ML for returns
o Check non receipt escalated orders and update the current status. Send outbound message to
refunded orders not to accept the delivery.
o Send outbound message to seller to push for ship out
o Sending outbound message to the buyer for cancellation reason.
o PIC for Korea, communicate directly with the Korean Managers and other PIC from Korea and
Indonesia regarding the product inquiry, refund request and logistics concerns with their
handled sellers.
o Validating customers refund request before processing the refund.
o Process ML return request form, send outbound chats to buyer and heads up ML Team.
o
o Fill out WA GForm and collate all orders requested for TL's approval.
o Monitoring of ML and Wallet Adjustment status.
o Backtracking of buyers and seller’s responses.
o Monitor SalesForce/Inhouse Tool VN bucket for L2 escalations. Send outbound message to seller
if agree with refund or not.
o Check seller responses for SalesForce/Inhouse Tool escalations and revert back to L2 Teams.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.