2017
Bachelor of Science in Information Technology
AMACC
More Info About Me
Introvert | Fast learner.
My Skills and Competencies
Email Support
Chat Support
Basic Photo Editing
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Infocom Technologies Inc.
(Customer Service Agent)
Taking Inbound calls and helping them with their Internet and Telephone issues. Endorsing VIP request from the customer.
November 2022
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January 2025
Telus Digital
(Customer Support Representative (CSR))
Provided customer support through various channels, primarily focusing on chat, inbound, outbound and email. Handled inquiries, resolved technical issues, and assisted customers with billing, product concerns, and account-related matters. Maintained high-quality service standards while ensuring customer satisfaction and adherence to company policies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.