2017
Bachelor of Science in Marine Transportation
PMI Colleges INC
More Info About Me
Hi there! I am an experienced individual in the field of customer service with a strong interest in being an Executive Virtual Assistant. I am excited to apply the knowledge I gained through research and online courses. I am hard-working, detail-oriented, adaptable, and highly organized, which makes me a valuable part of a team.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Joyride PH
(Motorcycle Riding Partner (Part Time))
In charge of picking up and dropping off passengers, delivering a range of goods
to customers, and making purchases on their behalf. Manage trip and delivery bookings
effectively with the JoyRide app, guaranteeing prompt and secure service while abiding by
traffic regulations and safety requirements. Create a seamless, dependable experience for both
delivery clients and passengers by keeping our motorcycles in good condition and offering
exceptional customer service.
2023
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2024
Amazon
(Escalation Resolution Associate)
Handles complex issues and disputes that have been escalated from frontline
Seller Support teams, assisting third-party sellers with advanced problems such as account
suspensions, policy violations, listing removals, and other high-impact concerns. The role
involves conducting thorough investigations, collaborating with internal departments, and
delivering detailed resolutions while ensuring adherence to Amazon’s policies. As part of the
Escalation Team, they improve the Selling Partner experience by intercepting problematic cases
once they are reopened multiple times, taking complete ownership and ensuring faster
resolution through specialized resources, SME knowledge, and dedicated escalation processes.
2022
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2023
Amazon
(Seller Support Associate)
Provides assistance to third-party sellers who use Amazon’s platform to list and
sell products. The role involves answering inquiries related to account management, listing
issues, payments, product policies, and performance metrics. They help sellers resolve technical
and operational challenges, guiding them through Amazon's tools, processes, and guidelines to
ensure compliance. The goal is to enable sellers to successfully manage their businesses while
maintaining a high level of satisfaction.
2018
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2022
Alorica Philippines, Inc
(Customer Service and Tech Support Team Lead)
Handles complex and unresolved customer issues that have been escalated by frontline associates. The role involves addressing advanced technical problems, order disputes, or service-related concerns requiring higher expertise. Collaborate closely with various departments to find solutions, investigate root causes, and ensure timely resolutions. This specialist also ensures that escalated cases are handled efficiently while maintaining Amazon's high customer satisfaction standards.
2017
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2018
Alorica Philippines, Inc
(Customer Service Representative/Tech Support)
Provides comprehensive support to customers through various channels such as phone, chat, or email. The day-to-day responsibilities include addressing inquiries, resolving issues related to orders, returns, and Amazon’s products and services, and delivering technical assistance for digital devices like Kindle and Echo. Troubleshoot both general and technical problems, offer step-by-step guidance, and ensure customer satisfaction by following Amazon's guidelines.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.