Call Center Training Attendance

CET Training Scorecard

PST Training Scorecard

Spreadsheets

Google Forms

Training Material

Typing Test Certificate

I used MS Excel Files to manage and track various aspects of training programs efficiently. Here are common file types and their purpose:

* Attendance Sheets 

* Training Schedules 

* Assessment Reports 

* Trainee Database 

* Performance Tracking 

These Excel Files help streamline training management, track progress, and ensure organized record-keeping for effective training programs.

I used MS Excel Files for coaching forms to efficiently document and track coaching sessions. Here are common types and their purposes:

* Coaching Session Logs 

* Employee Performance Reviews 

* Goal-Setting Templates 

* Action Plans

These Excel Files help streamline coaching process, ensure consistency, and track employee growth effectively. 

PIVOT TABLES

CHARTS

List of Customer's Mortgage

- Using Excel or Google Sheet.

- List at least 20 customers.

- Customer ID | Gender | Location | Position | Education | Salary | Mortgage Outstanding

Data Entry Task/Project

Task: Create a Customer Database

Objective: Create a customer database using Google Sheets. This database will help the company manage customer information effectively.

Instructions: 

1. Data Collection:

* All information will be dummy.

* Ensure you have the following information for each customer:

- Full Name | Email Address | Phone Number | Address | Date of Birth |Purchase History (Date of Purchase, Item/s purchase, Quantity, Price, Total Amount, Order Number, Payment method (credit card/cash) | Notes/Comments

2. Data Entry

* Open Google Sheets and create new spreadsheet.

* Create columns for each data field : Full Name, Email Address, Phone Number , Address,  Date of Birth, Purchase History, Notes/Comments

* Enter the collected data into the respective columns.

3. Formatting:

* Format the spreadsheet for readability. Use bold heading, adjust column widths, and apply text wrapping where necessary.

* Use data validation to ensure correct data formats (e.g., dates, phone numbers).

4. Data Organization: 

* Sort the data alphabetically by Full Name.

* Use filters to allow easy searching by filtering of the data.

Spreadsheet Link: docs.google.com

I used  Google Forms  to simplify submission, organize responses efficiently, and analyze data in a structured format.

Google Form Link: https://forms.gle/NXPdkkHPjGbFS1tA8

I used MS PowerPoint Slides for training materials to deliver structured and engaging learning sessions. Here are common types and their purposes:

* Training Presentations 

* Instructional Slides 

* Interactive Quizzes

* Case Studies Examples

* Training Manuals and Guides 

These PowerPoint Slides help make training sessions more effective, engaging, and easy to understand. 

Typing Test Certificate