2010
Bachelor of Science in Information Technology
Eastern Visayas State University
More Info About Me
I am thirty-three years old. I have two girls eight years old and four years old. All five of my siblings are female. Tacloban City is where I grew up. Typhoon Yolanda forces us to relocate to Cebu City. Watching movies and listening to music is my favorite past time. I enjoy eating spicy food, cooking, and baking, which I discovered during the pandemic. My mother, who has been a caregiver for almost 17 years, returned during the epidemic, but my parents are no longer together. My girls provide me with inspiration and desire to work hard.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2016
-
2023
Wipro BPO Philippines Ltd
(Quality Assurance Analyst)
Started as Customer Service Representative (Telco Account) for 3 years. Quality Assurance Analyst for 3 years Evaluate or audit calls every day, conduct calibration weekly and coach agents for the evaluated call recording.
2014
-
2016
Convergys / Concentrix
(Customer Service Representative)
Provide excellent customer service and basic trouble shooting to customer complain of the service from their provider (internet, phone and cable)
2010
-
2011
Coredata Inc.
(Biller or Data Encoder (UPS Freight))
Input data from receipt to the database, from quantity and description of the item.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.