N/A
BS HRM
University of Mindanao
More Info About Me
I’m a dedicated professional with over two years of experience in the BPO industry, specializing in customer service and sales. After taking some time off to focus on my family, I’m now looking for freelancing and remote opportunities that allow me to balance my career goals with my responsibilities as a stay-at-home mom.
In my role as a Customer Service Representative, I developed strong interpersonal skills, connecting with a wide range of clients and building meaningful relationships based on empathy and trust. I also worked as a Seasonal Recruiter for 6 months, where I handled initial interviews and reviewed resumes—skills that honed my attention to detail and organization.
I’m passionate about continuous growth and eager to contribute to roles where I can use my experience in customer service and recruitment, while maintaining a flexible work-life balance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
IQOR Philippines
(Seasonal Recruiter)
As a Seasonal Recruiter, We handle the recruitment process during busy times of the year, like the holidays or other peak seasons, when our company needs extra hands to meet increased demand. Initially, We are responsible for conducting initial interviews. But since we've introduced AI to handle the early screening and assessments, my role has changed.
After candidates complete the AI assessments, We reach out to them to verify their information and have a conversation to make sure they’re still a good fit. This includes discussing their qualifications, confirming their availability, and making sure they’re comfortable with the schedule and salary.
Once everything checks out and candidates meet the requirements, We move forward with endorsing them for job offers. We are there to guide them through the final steps, ensuring they have all the necessary paperwork and requirements completed to start their role.
We also manage candidate information by entering their details into Google Sheets once they’ve provided all their required documents. It’s all about staying organized so we can keep track of everyone’s progress and make sure nothing falls through the cracks.
2023
-
2023
Avas Flowers
(Inbound Sales Representative)
As an Inbound Sales Representative, I handled incoming calls from customers looking to purchase flowers. My primary responsibility was to assist them with their orders, provide information on available products, and ensure they had a smooth and positive experience throughout the sales process.
2017
-
2019
IQOR Philippines
(Sales and Customer Service Representative)
Responded to customer requests for products, services, and company information. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.