2022
Bachelor of Science in Computer Engineering
University of the Immaculate Conception
Dynamic Computer Engineer with a Customer Service Experience
Hi! My name is Rembrant Dagatan. I am a graduate of Bachelor of Science in Computer Engineering. As a dynamic Computer Engineering graduate with a year of experience as a Customer Service Representative, I bring a unique blend of technical expertise and exceptional communication skills to every task. My versatile skill set includes proficiency in Social Media Management, Graphic Design, and Data Entry. I am committed to delivering top-notch results while adapting to new challenges and opportunities in the digital landscape.
Professional Experience: Customer Service Representative at Teleperformance
-Provided exceptional customer support for two client accounts, ensuring customer satisfaction and issue resolution. Handled inquiries, complaints, and technical issues with professionalism and efficiency.
-Maintained detailed records and documented customer interactions for reference and improvement.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Social Media Marketing
Engagement
Certificates
My Experience and Education
2022
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2023
Teleperformance
(Customer Service/Sales Representative)
As a Hotel Reservation Specialist and inbound caller agent, my primary focus is to provide the customer with an exceptional booking experience tailored to their preferences and needs. I'm here to guide customers through the process of selecting the perfect room, ensuring that the customer stay with us is nothing short of extraordinary.
2023
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2023
Teleperformance
(Regent Seven Seas Cruise. Back office support)
As a Back Office Support in Regent Seven Seas Cruises, my role is crucial in ensuring the smooth operation of various administrative functions that support the cruise booking process using GDS.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Marketer
Understanding target demographics, utilizing advertising tools, and harnessing trends to build a strong online presence.
Engagement
Monitor and respond to comments, messages, and mentions promptly.
Graphics Designer
To be able to develop different types of content on the Company where I can communicate using arts, pictures and designs