2022
Bachelor of Science in Computer Engineering
University of the Immaculate Conception
Dynamic Computer Engineer with a Customer Service and General Virtual Assistant/Developer Experience
Hi! My name is Rembrant Dagatan. I am a graduate with a Bachelor of Science in Computer Engineering. A dynamic computer engineering graduate with two years of experience as a customer service representative and experienced virtual assistant. I bring a unique blend of technical expertise and exceptional communication skills to every task. My versatile skill set includes proficiency in personal lines insurance, customer service, and administrative tasks. I am committed to delivering top-notch results while adapting to new challenges and opportunities in the digital landscape.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
AgencyZoom
Customer Service
Quoting(EZLynx)
Certificates
My Experience and Education
2022
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2023
Teleperformance
(Customer Service/Sales Representative)
As a Hotel Reservation Specialist and inbound caller agent, my primary focus is to provide the customer with an exceptional booking experience tailored to their preferences and needs. I'm here to guide customers through the process of selecting the perfect room, ensuring that the customer stay with us is nothing short of extraordinary.
2023
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2024
Teleperformance
(Regent Seven Seas Cruise. Back office support)
As a Back Office Support in Regent Seven Seas Cruises, my role is crucial in ensuring the smooth operation of various administrative functions that support the cruise booking process using GDS.
2024
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2025
VXI Global Solutions PH
(LegalZoom)
My role was to handle multiple chats with different business owners and help them manage their business to ensure their business would be compliant with the State.
2025
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2025
Slaughter Insurance Agency
(General Virtual Assistant/Developer)
· Quoting/Requoting Home and Auto Insurance of our Clients using EZLynx.
· Adding/Removing/Renewing of the Polcy of our Clients using EZLynx.
· Automating using AgencyZoom, Zapier and Cognito Forms CRM’s.
· Data Entry Management using Spreadsheets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Automation
I am able to automate work using AgencyZoom
Quoting
I am able to quote both home and auto insurance using EZLynx with various carriers.
Graphics Designer
To be able to develop different types of content on the Company where I can communicate using arts, pictures and designs