2022
Bachelor of science in civil engineering
Baguio Central University
More Info About Me
I have successfully balanced working as a customer service representative while studying engineering. This experience has honed my multitasking abilities and sharpened my focus on achieving every goal I set. I describe myself as determined and charismatic because I work hard to achieve the goals and dreams I set my mind to. My communication skills are strong, and I genuinely enjoy interacting with all sorts of people. I am confident that my skills and dedication can significantly contribute to the success of your business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Koala
(Customer Service Representative)
Assisted US customers regarding orders and explanations for ecommerce promotion through phone calls.
2018
-
2023
Sitel - Foundever
(Customer Service Representative)
I handled inbound calls under a financial account and was appointed as an escalation point. In addition to receiving supervisor calls, I was also in charge of making outbound calls for all disconnected calls from different sites, including California, India, and the Philippines. I also made outbound calls to offer our products to potential customers. Additionally, I prepared end-of-day reports and reached out directly to clients via WhatsApp for urgent assistance with their bank accounts.
2015
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2015
Jethrock Construction Corporation
(On The Job Trainee)
I was responsible for monitoring the safety of laborers and manpower. I also prepared end-of-day reports on progress and ensured everything was done according to the plan before cement pouring.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.