2010
Bachelor of Science in Psychology
Xavier University
More Info About Me
With over 10 years' experience as a Customer Service Associate, I am adept in managing customer service issues, handling account questions, and selling new products and services. I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2021
SupportZebra
(Customer Service, Sales)
-Answering phone calls and live chats from customers who want to place orders online or ask questions about their existing orders.
2016
-
2019
Teleperformance CDO
(Customer Service)
Answering phone calls from customers who want to place orders online or ask questions about their existing orders
2011
-
2016
Wipro BPO Philippines Ltd., Inc.
(Customer Service, Billing, Collections)
Answering phone calls from customers who ask about their phone bills, and calling out customers to collect payments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.