2020
Bachelor of Science in Entrepreneurship
University of Northern Philippines
More Info About Me
For over five years, I have worked for my uncle as a customer service representative at his Shopee/Lazada online store, which is comparable to an Amazon online store. My enthusiasm lies in digital platforms and e-commerce, and I am confident that I can assist with tasks like product listing, order processing, customer support, and inventory tracking. I am familiar with Shopify, Shopee, and Lazada, and I would be open to learning more about any specific tools or systems your business uses.
My strong points include being proactive, being well-organized, and having clear communication. I am aware of the importance of accuracy and efficiency in online business operations. Opportunities to work remotely, adapt to new responsibilities, and become a reliable team player are all fascinating.
I would be grateful for the chance to discuss how I may support your organization. I am available at your convenience and am able to start an interview immediately.
My Skills and Competencies
E-Commerce
Product Listing
Product Research
Marketing
Data Entry
Inventory
Customer Service
Graphic Design
Certificates
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My Experience and Education
2024
-
2025
Rj Creations Ph (Tiktok Shop)
(Operations Manager)
*Receive and confirm orders promptly.
*Ensure accurate order details (flower type, quantity, delivery address, timing).
*Schedule and track deliveries to ensure on-time arrival.
*Partner with reliable courier services.
*Handle delivery issues like delays, address problems, or weather conditions.
*Regularly update the website with available products.
*Respond to inquiries via chat, email, or phone.
*Handle complaints, refunds, and special requests politely and efficiently.
*Offer after-sales support and follow-up.
*Keep the website user-friendly and up to date.
*Ensure secure online payment systems.
*Upload high-quality images, descriptions, and prices of flower arrangements.
*Run social media campaigns and promotions.
*Manage email marketing for holidays and special occasions.
*Monitor sales, expenses, and profits.
*Issue invoices and track payments.
*Offer custom bouquet design services.
2019
-
2025
Samutsari.ph (E-commerce business)
(Customer Service Representative)
*Received and responded to multiple live chats
* Actively listened to the customer, taking their
request for product or services
* Developed/presented customer service solutions
and/or suggest additional items
* Ability to communicate clearly and professionally
in a written format
* Ensured proper security procedures are followed
on all customer interactions
* Uploading Products
My Services
E-commerce specialist
Handling consumer complaints, product swaps, refunds, and sales in a professional manner, as well as processing online p
Data Entry
Search the Internet for information on a wide variety of topics.
Shopify VA
Managing product listings, order processing, customer inquiries, and inventory management on Shopify store