2018
Accountancy and Business Management
Saint Louis College
Your Virtual Ally
A dedicated Virtual Assistant, balancing the roles of mother and wife with finesse. Mastering the art of multitasking, I seamlessly navigate between family and work, achieving harmony in my professional and personal life. Thriving on challenges, I guarantee the successful completion of tasks with unwavering commitment. Your satisfaction is not just a goal but my driving force. Committed to continuous improvement, I actively invest in training to evolve as a top-tier virtual assistant.
My Skills and Competencies
Google Docs
Social Media Management
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2018
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2019
Foundever
(Customer Sales Representative)
Handled 30 to 50 inbound calls daily.
Provided prompt customer support with a professional, friendly, and patient demeanor.
Completed customer insights reports and inputted sensitive data.
Achieved a 5-star customer satisfaction rating through voice, chat, and email communications.
Recognized as Top Agent
Awarded as Service Order Champ
2021
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2023
Foundever
(Subject Matter Expert Tier 3)
Administered outbound requests for supervisors to clarify customer issues. and identify root causes for resolving product or service complaints.
Provided guidance and assistance to agents, focusing on processes and approvals.
Collaborated with relevant departments through email communication to find the best resolutions.
Audited and approved monetary requests.
Trained new hires on company-specific policies, procedures, and compliance guidelines.
Addressed customer complaints politely and filed Voice of the Customer (VOC) reports with management when necessary.
2020
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2021
Foundever
(Technical Support Representative Tier 1)
Responded to customer inquiries and offered technical assistance via phone.
Educated customers about product processes and warranties.
Arranged dispatch for customer service when required.
Proactively learned about company products and services.
Diagnosed and resolved technical issues, providing step-by-step solutions.
2019
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2020
Foundever
(Resolutions Team)
Resolved disputes by employing practical problem-solving skills and facilitating mutual understanding of opposing viewpoints.
Offered alternative solutions to escalated issues.
Tracked completed cases in a spreadsheet for reports.
My Services
Customer Service
Assist customer regarding their queries and complaints in a timely manner via chat, email or outbound/inbound
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.