2019
BS in Tourism Management
St. Clare College of Caloocan
More Info About Me
A tourism graduate that has customer service experience with a history of resolving complex issues quickly and winning customer loyalty. Able to stay calm and composed in stressful situations. Provided knowledge and effective communication to increase customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Blueticks
(Email Support)
• Responded promptly to emails and maintained a high level of customer satisfaction through exceptional service.
• Assisted customers with technical inquiries regarding software, ensuring they received comprehensive support.
• Provided valuable input for software development, contributing to the enhancement of the overall product.
2020
-
2023
Teleperformance
(CSR)
• Responded promptly and professionally to customer inquiries and complaints, maintaining a high level of customer satisfaction.
• Proactively promoted products during customer interactions and follow-up calls, consistently exceeding revenue targets.
• Investigated and resolved customer issues by exploring all possible options, prioritizing replacement items over refunds to maximize revenue.
2019
-
2020
Concentrix
(CSR)
• Assisted Nike customers by providing exceptional service and addressing their inquiries or concerns.
• Demonstrated expertise in Nike products to guide customers towards the best purchasing decisions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.