I am a self-driven and trustworthy person with three years of experience in the customer service sector. I'm resourceful, and I keep going until I identify the best answer to every difficult problem. I'm completely committed to giving my clients high-quality work products. In order to best serve my clients, I'm constantly open to new opportunities.
Cebu Institute of Technology University
Responsible for content planning, and basic graphic design using Canva. In charge of community engagement such as answering customer messages and comments.
Voice, chat, and email support. Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Collaborate with other departments/teams to work on an escalated issue and find a suitable solution.
Responsible for responding to messages on FB and phone calls. Administrative work and other marketing-related activities.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Responsible for community engagement, and responding to customer inquiries and complaints.
