Bachelor of Arts in Development Studies major in International Studies
De La Salle University- Dasmarinas
Experienced in content ops, strategy, e-commerce and top-tier customer service, I'm all about making impactful connections and enhancing digital journeys. From high-profile user management to strategic analysis, I bring a dynamic blend of skills to the table. Let's collaborate to achieve greatness together!
De La Salle University- Dasmarinas
*Handle a group of high-profile users and attend to their needs. Build sustainable relationships of trust through open and interactive communication.
*Brainstorm and develop ideas for operational creatives and help with the execution.
*Analyze given data, create a plan and provide weekly reports. Day-to-day moderation and tasks.
*Contribute to team effort by accomplishing related results as needed.
*Collect user-related feedback regarding new products, features and general feedback.
*Manage large amounts of incoming day-to-day user inquiries. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
*Go the extra mile to engage users.
*Test new features and report bugs
*Strategized and supervised social media posting for online campaigns.
*Continuously improve the key performance indicators (KPIs) of the team on productivity, quality, service level, and stakeholder satisfaction.
*Ensure procedures and regulations are enforced.
*Lead team briefing, weekly meetings and regular meetings on team performance.
*Ensures that the listings are in the right categories with accurate information and branding.
*Ensures that the sellers in the platforms are not selling prohibited items.
*Removes unnecessary keywords from the product title.
*Responsible for maintaining the app’s content and making sure everything is in place.
*Check contents and shop descriptions.
*Responsible for making the website and the app easy to use.
*Provide honest reviews of the products I received from their different kind of platforms.
*Make sure the advertisements are properly executed.
*Strategized social media content resulting in increased engagement.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.