2019
Bachelor of Arts in Development Studies major in International Studies
De La Salle University- Dasmarinas
More Info About Me
Experienced in content ops, strategy, e-commerce and top-tier customer service, I'm all about making impactful connections and enhancing digital journeys. From high-profile user management to strategic analysis, I bring a dynamic blend of skills to the table. Let's collaborate to achieve greatness together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Calamansi App
(Content Operations Specialist)
*Handle a group of high-profile users and attend to their needs. Build sustainable relationships of trust through open and interactive communication.
*Brainstorm and develop ideas for operational creatives and help with the execution.
*Analyze given data, create a plan and provide weekly reports. Day-to-day moderation and tasks.
*Contribute to team effort by accomplishing related results as needed.
*Collect user-related feedback regarding new products, features and general feedback.
*Manage large amounts of incoming day-to-day user inquiries. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
*Go the extra mile to engage users.
*Test new features and report bugs
*Strategized and supervised social media posting for online campaigns.
2020
-
2023
Shopee Philippines Inc.
(Senior Operations Analyst)
*Continuously improve the key performance indicators (KPIs) of the team on productivity, quality, service level, and stakeholder satisfaction.
*Ensure procedures and regulations are enforced.
*Lead team briefing, weekly meetings and regular meetings on team performance.
*Ensures that the listings are in the right categories with accurate information and branding.
*Ensures that the sellers in the platforms are not selling prohibited items.
*Removes unnecessary keywords from the product title.
*Responsible for maintaining the app’s content and making sure everything is in place.
*Check contents and shop descriptions.
*Responsible for making the website and the app easy to use.
2018
-
2020
AMUR (FREELANCE)
(Social Media Evaluator)
*Provide honest reviews of the products I received from their different kind of platforms.
*Make sure the advertisements are properly executed.
*Strategized social media content resulting in increased engagement.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.