Explore the World of Regine

So Nice Meeting You !

Hello, I'm Regine, but feel free to call me "Gin." My career journey has been quite an adventure, marked by adaptability and a strong commitment to doing my best. I studied travel management and spent four rewarding years working in upscale hotels, where I honed my knack for providing outstanding service. Later, I shifted gears to the Contact Center Industry, where I thrived as a customer service specialist for two years.

Driven by my entrepreneurial spirit, I took the plunge and started my own business. This path allowed me to become proficient in Facebook advertising and adept at managing social media platforms. As a dedicated virtual assistant, I excel in handling administrative tasks with ease. My work philosophy centers on honesty, doing a great job, and always striving for improvement.

I'm a positive and determined person, much like my affection for cats. I believe in careful planning and setting clear goals as the keys to making progress. I put in the effort to ensure we achieve successful outcomes every day.

Let's collaborate to reach your goals and aspirations, with your success as my top priority!

Regine Giron
Taytay Rizal, Philippines
regine.giron@icloud.com
Freelancer
View Work Hire Me

My Skills and Competencies

Facebook Ads Management
Instagram Boosting
Customer Service
Video Editing
Social Media Management
Graphic Designer (Canva)
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008
Primary Education

Master’s Vineyard Academy

2013
Secondary Education

St. Martin Montessori School Inc

2017
Tertiary Education : Our Lady of Fatima University

BACHELOR OF SCIENCE IN TRAVEL MANAGEMENT

2020 June - 2023
Giron’s Cattery (4,128 Followers)
(SOCIAL MEDIA MANAGER)

Curated and posted engaging content across various platforms, fostering organic
audience engagement.
Actively participated in relevant Facebook groups to share promotional material and engage potential customers.
Produced and edited captivating video content, including reels, to enhance the brand's online presence.
Crafted visually appealing advertisements that effectively captured the attention of the target demographic.
Demonstrated a responsive and professional approach in addressing customer inquiries and resolving concerns.
Strategically managed Facebook advertising campaigns, driving online sales for our products.
Stayed informed about and leveraged current social media trends to optimize content and engagement strategies.

2022 Mar - 2023 Aug
Thriftmosa (FB : 4,600 Followers & IG: 3,423 Followers)
(SOCIAL MEDIA MANAGER)

Conduct and edit photoshoots of clothing items for Instagram. Craft engaging descriptions and captions for each clothing post. Maintain accurate sales records and send invoices to buyers. Consistently update Instagram with new arrivals and promotions. Create teaser reels to build anticipation for upcoming releases. Provide prompt and customer-friendly responses to inquiries. Develop visually appealing advertisements to boost sales.

2020 Aug - 2023
Giron’s cattery & Thriftmosa
(FACEBOOK ADS MANAGER & INSTAGRAM BOOSTER)

Craft eye-catching ad creatives that captivate the audience's attention and drive engagement.
Master the art of audience targeting to ensure our ads reach the right people at the right time.
Amplify our presence by strategically adding more Facebook ads and Instagram boosts to grow our brand's online influence.
Analyze campaign performance data to optimize strategies for maximum impact. Efficiently manage ad budgets to achieve the best possible results
Curate and schedule engaging content to keep our social media profiles vibrant and relevant.
Stay updated with the latest social media trends, algorithm changes, and industry best practices.

2022 July - 2023 June
FIS Global | Makati (Remote)
(Financial Account - Customer Service Representative)

Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Conducted thorough investigations into account discrepancies, fraud claims, and billing disputes, ensuring fair resolutions.
Demonstrated in-depth knowledge of Dash Card products, effectively explaining features and benefits to customers. Maintained meticulous records of customer interactions and resolutions in compliance with company policies. Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring timely resolution. Proficient use of Jira CRM tools

2021 Feb - 2022 Mar
Teletech cainta | Cainta Rizal (Remote)
(Flight support - Customer Service Representative)

Travel specialist II at Priceline.com
Trained GDS Worldspan and Sabre
Consult customers on products and services to provide the best solutions for their needs by voice communication Assist customers with travel reservations, cancellations, ticketing, and other travel-related concerns
Respond and resolve inquiries with active listening & identifying additional needs
Open and maintain customer accounts and information

2019 Dec - 2020 Dec
Joy~Nostalg Hotel & Suites Manila Managed by Accor Hotels l Ortigas, Pasig City
(Guest Services Representative - Front Office & Health Club Service Desk / Membership Assistant)

Welcomed each new arrival pleasantly and confirmed reservations
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process Answered multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel
Maintained financial accuracy by collecting deposits, fees, and payments, processing changes, and issuing receipts Report facility and room maintenance problems to appropriate personnel for immediate remediation
Handles membership inquiries and concern
Proficient use of Opera PMS v5

2018 Oct - 2019 Sept
Discovery Shores Boracay | Aklan Province
(Guest Services Associate - Front Office)

Do in-room check-in / Do check-out procedure
Make bookings received through call, internet booking engine and email inquiries Create statement of account and confirmation letter for guest’s booking.
Check online travel agency websites if there is new arrivals
Answer incoming calls from in-house guests and from outside line
Respond to guest inquiries through emails
Connect and transfer calls to room and designated person in charge
Attend to guest request and inquiries, Solve guests concerns, Do daily task and reports Proficient use of HMS – Hotel Management System

2017 May - 2018 Sept
Discovery Suites Hotel | Ortigas, Pasig City
(Hotel Telephone Operator - Front Office)

Answer incoming call from in-house guests and from outside line Connect and transfer calls to room and designated person in charge Attend to guests’ requests and inquires
Make bookings/reservation, Solve guests concerns, Do daily reports Rooms controller assigns the guests in their requested room series Proficient use of HMS – Hotel Management System

2019 Aug - 2019 Nov
Acadsoc : Teach English Online
(ESL TEACHER (Part time Remote Job))

Create engaging lesson plans.
Conduct interactive classes with games and activities.
Assess and monitor student progress.
Provide feedback to students and parents.
Promote cultural sensitivity in lessons.

My Services

Social Media Management

Transforming social media presence with strategic SMM: Engaging content, audience growth, and ROI-driven strategies

Data Entry / Web Researcher

Accurate and efficient data handling for streamlined operations

FB Ads Management Service

Targeted campaigns, budget optimization, compliance, and results-driven strategies.

Customer Service

Ensuring satisfaction and prompt issue resolution.

General Virtual Assistant

Proficient in administrative tasks for enhanced efficiency.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taytay Rizal,
Philippines
Email :
regine.giron@icloud.com


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