Undergraduate ( school year 2013-2014)
BSBA Major in Marketing Management
Our Lady of Fatima University
More Info About Me
I have 7 solid years of call center experience. I am a very flexible person and reliable. I have strong and extensive customer service skills. I can say that I am passionate when it comes to work, I am motivated and proactive when it comes to tasks. I always see to it that I get the job done with results. In addition, I am a team player, fun to work with and always see the bright side of life.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Realpage
(Contact Center Associate)
° Helping prospective tenants find a perfect home that will fit their needs.
° Schedule prospects to tour the property and answer their leasing questions.
2020
-
2021
Acquire BPO
(Technical Support Specialist)
Walk through customers on how to fix the issues they encounter using the software by providing the steps or assisting them via remote access to their computer.
2016
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2020
Transcom Worldwide Philippines Inc.
(Customer Service Representative /Technical Support Representative)
• Provides thorough support and resolution to customers.
• Assist customers to perform troubleshooting steps to fix issues they have on their mobile devices, watch, tablets, ear phones, TV, sound bar and home theater system.
• Handling customer registration and helping them check the status of their promotions.
• Investigate if the issue needs to be escalated to a higher department.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.