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Bachelor of Science in Statistics
University of Southeastern Philippines
Get to know me
I am Regina Cristine Mahinay, 29 years old from Davao City. I have more than three years of experience in Customer Service assisting U.S. customers through phone, chat, and email. I lived in Japan for three years, studied Nihongo to grant a working visa, and became an Assistant Language Teacher (ALT) to Elementary, Junior High, and Senior High school students. I am keen to learn new things, especially in the VA world. My work is important to me but I keep pushing myself to explore and taking some time to attend free seminars or training as a Virtual Assistant. I fully understand how effective and essential social media marketing is in promoting the visibility of today's business. I am committed, hardworking, responsible, pay close attention to detail, and have a strong sense of resolve. I'm thrilled to be working for you!
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Japanese Customer Support
Certificates
My Experience and Education
2020
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2022
Open Access Bpo
(Fraud Analyst/Customer Service Representative)
· Responsible for conducting research into records and transactions.
· Conduct series of investigation to collect proof of fraudulent activity.
· Resolve Stripe Disputes.
· Identify and detect suspicious identity.
· Handle chat and email request from new or existing clients.
· Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers' accounts.
· Maintaining key customer service metrics
· Engaging Clients and Supervisors through Slack.
· Handling calls from customers in helping the process of Registration and walk through the app.
· Identify fraud patterns.
2017
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2020
Heart Corporation Tokyo, Japan
(Assistant Language Teacher)
· Teaching English to Elementary, Junior High School and Senior High School students.
· Assisting in the preparation of teaching materials and translate it from Japanese to English (vice-versa).
· Participating in extra-curricular activities with students.
· Help students better communicate through fun and engaging language lessons.
· Utilizing level-appropriate teaching techniques and language that serves to motivate and guide the students.
· Ambassador who promotes cultural and understanding and international communication.
2015
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2017
Teleperformance BPO – Davao
(Customer Service Representative)
· Ensure service delivered to customers meets contractual Key Performance Indicator (KPIs).
· Clarify customer requirements, probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
· Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Offer additional products and services.
· Maintain basic knowledge of client products and/or services.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.