2013
Bachelor of Science in Pharmacy
University of Luzon
More Info About Me
I am a dedicated and detail-oriented professional with over 9 years of experience in customer service and administrative roles. Throughout my career, I have developed strong communication skills and a proven ability to handle diverse responsibilities with efficiency and accuracy. I thrive in fast-paced environments where I can leverage my organizational skills to contribute to team success. I am passionate about providing exceptional service and building positive relationships with customers and colleagues alike. I am now seeking to transition into a challenging role where I can further utilize my skills and to achieve both personal and professional growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
United Coconut Planters Life Assurance, Corporation (Cocolife)
(Claims Associate)
A claims associate typically works in the insurance industry, specifically within the claims department of an insurance company. Their primary responsibilities include
1. **Claims Processing:** Reviewing insurance claims submitted by policyholders or healthcare providers to determine coverage, validity, and the amount payable.
2. **Investigation:** Conducting investigations into claims to verify information, such as policy details, coverage limits, and the circumstances of the claim.
3. **Communication:** Corresponding with policyholders, claimants, and healthcare providers to gather additional information, explain claim decisions, and resolve any issues
4. **Documentation:** Documenting all interactions, decisions, and actions taken related to the claims process in accordance with company policies and regulatory requirements.
5. **Adjudication:** Adjudicating claims based on policy terms, contractual agreements, and regulatory guidelines to determine the appropriate amount of payment.
6. **Customer Service:** Providing excellent customer service by addressing inquiries, concerns, and complaints related to claims promptly and professionally.
Overall, claims associates play a crucial role in ensuring that insurance claims are processed accurately, efficiently, and in compliance with company policies and legal standards.
2017
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2019
PRA Manpower Agency (The Generics Pharmacy)
(Pharmacy Assistant)
A pharmacy assistant typically works under the supervision of a licensed pharmacist to support operations in a pharmacy. Responsibilities can include
1. **Customer Service:** Assisting customers, answering questions about medications, and directing them to pharmacists for more complex inquiries.
2. **Medication Dispensing:** Counting and dispensing medications accurately, following pharmacy protocols and regulations.
3. **Inventory Management:** Monitoring stock levels, restocking shelves, and ensuring medications are stored properly.
4. **Administrative Tasks:** Processing prescriptions, maintaining patient records, and handling insurance claims.
5. **Health and Safety:** Following procedures for handling and disposing of medications safely and maintaining cleanliness in the pharmacy.
It's a role that requires attention to detail, strong communication skills, and a willingness to work closely with pharmacists and patients.
2013
-
2016
Northern Luzon Drug Corporation (Mercury Drug)
(Cashier)
Being a cashier involves handling transactions, interacting with customers, and often ensuring accuracy in financial transactions. It's a role that requires attention to detail and good customer service skills.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.