2024
BSBA- Operations Management
Emilio Aguinaldo College- Manila
More Info About Me
A detail-oriented professional with experience in stock management, inventory control, staff supervision, and customer service. Skilled in administrative tasks, sales tracking, product labeling, seller management, and quality control. Proficient in data analysis, policy enforcement, and content moderation.
Previously worked as a Customer Expert at Teleperformance Philippines, ensuring accurate product tagging, content moderation, seller management, and platform compliance. Experienced in monitoring performance metrics to enhance e-commerce operations.
Also served as a Store In-Charge at Abu Dhabi National Oil Company (ADNOC), UAE, handling inventory control, sales tracking, staff supervision, and customer service. Adept at store operations, financial reporting, compliance management, and performance monitoring.
A highly organized and results-driven professional with a strong background in retail, e-commerce, and operational efficiency.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Teleperformance Philippines
(Customer Expert)
Accurate product tagging and classification to improve searchability and customer experience.
Monitoring and reviewing product listings and user-generated content to ensure compliance with platform policies.
Onboarding, supporting, and resolving issues for sellers to maintain platform integrity and performance.
Ensuring product descriptions, images, and specifications meet platform standards.
Identifying and addressing violations of e-commerce guidelines and regulations.
Monitoring performance metrics to identify trends and improve moderation strategies.
2014
-
2021
Abu Dhabi National Oil Company
(Store In-charge)
Inventory control, stock replenishment, order processing, and shrinkage prevention.
Opening and closing procedures, cash handling, and sales tracking.
Scheduling, training, performance monitoring, and conflict resolution.
Handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
Record keeping, reporting, compliance management, and budget oversight.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.