2022
Bachelor of Science in Business Administration major in Marketing Management.
Samar Colleges, Inc.
Ready to Skyrocket Your Online Presence? Join hands with me for Strategic Social Media Management that drives engagement, boosts growth, and turns followers into loyal customers!
Hello there! I’m your versatile Virtual Assistant with a focus on Social Media Management and Facebook Ads Management. My mission is to help you elevate your online presence, drive engagement, and maximize your productivity.
With a passion for learning and staying up-to-date with the latest trends, I continuously adapt to your needs and preferences. My goal is to anticipate your requirements and proactively assist you in achieving your goals.
My commitment to excellence, attention to detail, and proactive approach make me a reliable partner in your journey to success. I’m dedicated to staying ahead of the latest industry trends, technologies, and best practices to deliver exceptional results.
Let’s collaborate and unleash the full potential of your online presence. Together, we’ll build a compelling brand story, engage your audience, and achieve your business goals. Your success is my success, and I’m eager to be a valuable asset to your team! Let’s get started!
My Skills and Competencies
Social Media Marketing (Facebook, Instagram, LinkedIn)
Social Media Community Management
Social Media User Engagement
Social Media Outreach
Social Media Content Creation
Influencer Marketing
Project Management
Email Management
Customer Service
Social Media Management
Facebook Ads Management
Certificates
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My Experience and Education
2022
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2023
Foundever (former Sitel)
(Customer Care Representative)
* Respond to customer inquiries, concerns, and complaints via phone.
* Provide accurate information and solutions in a timely and professional manner.
* Work diligently to understand customer issues and troubleshoot problems to provide appropriate solutions or escalate complex issues to the relevant departments or supervisors for resolution.
* Possess a thorough understanding of the company’s products or services to address customer questions effectively and suggest suitable options or upsells when appropriate.
* Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, issue resolution, and other relevant metrics.
January 2017
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February 2018
Defeng Group
(Account Cashier)
Keeping track of all payments & payment records. Issues stop-payments or amendment of payment order. Prepare and process payments, reports, and work according to payment schedules.
2015
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2016
Wash Avenue Car Spa & Auto Detailing
(Business Development Assistant)
Support the growth and success of the auto detailing business by assisting in various business development activities.
Assist in the development and implementation of marketing strategies, including social media campaigns, email marketing, and other promotional activities.
Perform various administrative duties such as scheduling appointments, managing calendars, and organizing business-related documents.
Communicate with existing and potential clients to understand their needs, answer inquiries, and provide information about the company's services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Facebook Ads Management
Strategizing, creating, and optimizing Facebook advertising campaigns to achieve specific marketing objectives.
Social Media Marketing
Using social media platforms like Instagram, Twitter, and Facebook to promote your brand and sell your product or servic
Social Media Content Curation & Creation (Photo & Video Editing)
Curated, which is content gathered from trusted sources relevant to your industry, and Created, which is content produce
Social Media User Engagement (Organic & Paid)
Measures the number of interactions customers have with the content you post on social media.
Social Media Outreach
Developing and executing social media strategies, creating and sharing engaging content, optimizing company pages, moder
Social Media Basic Branding
Easily recognizable to your target audience and ultimately drive more business, leads, and sales.
Social Media Recognition/Awareness
Creating content that will give an idea to the target market about your business and what products/services you offer.
Customer Service
Answer queries from customers and prospective customers
Testimonials
Maila Dote
"Your dedication and commitment to delivering high-quality service to our clients are truly commendable. You consistently display a positive attitude, handle customer inquiries with professionalism and empathy, and strive to exceed expectations in every interaction. I've received numerous positive feedback from clients praising your patience, attentiveness, and willingness to go the extra mile to ensure their satisfaction. Your strong work ethic and reliability make you an asset to our team."