2012
Bachelor of Secondary Education (Major in English)
Mariano Quinto Alarilla Polytechnic College
Your Cyber Sidekick
Hi I am Reena Emala, 33 years old and I have a passion for travelling and exploring new places. I hold a bachelor of secondary education and have seven years of experience in customer support and sales. On top of that, I've got three years of handling basic admin tasks in relation to certifications and one year of teaching English.
I love traveling and exploring new places I've never been to, discovering unique experiences and things to do. I have a deep appreciation for the sea, and I genuinely enjoy discovering the goodness in people.
Embarking on the journey to become a virtual assistant has been both challenging and delightful. I am determined to excel in this role and showcase my true capabilities to the world.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
Teleperformance
(Customer Service Support)
Responding to customer calls to answer questions about products and services. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Sought extra training opportunities to enhance customer relationship management abilities.
2013
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2016
Bulacan HJR International Corporation
(HACCP Coordinator/Staff)
Provided new employee health and safety orientations and developed materials for presentations. Researched and devised new safety initiatives and strategies to improve safety performance. Maintained inspection ready manifest documentation for review by supervisor.
2012
-
2013
St. John's Academy of Bulacan
(Teacher)
Assessed and improved lesson plans through implementation and experimentation. Created engaging lesson plans, fostered a culture of discovery and provided well organized classroom structure to help students succeed. Fostered positive and pleasant classroom culture while maintaining learning development goals.
My Services
Social Media Management
Responsible for identifying trends, customer engagement and planning digital campaigns to build community.
Data Entry / Web Researcher
Responsible in ensuring the data is accurately recorded and accessible for analysis and decision-making purposes.
Content Creator
Responsible in engaging and attracting an audience by delivering valuable and relevant content.