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Bachelor of Science in Information Technology
AMA Computer College
More Info About Me
I’m into arts, specifically traditional arts but I’m studying digital art right now. I’m more into staying in person rather than going out but if I do go out, I’m more into nature. I’ve worked before as a Customer Service & Sales Agent for an E-commerce Jewelry Brand US-based. I handled inbound customer support calls & outbound cold calls for sales along with email handling. I navigate as well Shopify for orders, refunds, tracking of inventory & orders. I also track Facebook & Instagram comments to make sure they have the best experience with the product and if they have complaints I can assist them immediately.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2021
Optimize X
(Customer Experience Agent & Sales Agent)
• Handled Inbound Customer inquiries.
• Outbound cold calls for sales.
• Track orders & cooperates with logistics.
• Navigate Shopify for sales, refunds, returns, replacements & exchange.
• Handled emails for inquiries, sales, follow ups, tracking, complaints.
• Handles social medias comments, live chats & DMs.
2017
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2018
New Oriental Club88
(Video Stream Presenter)
Hosts Card games online.
2016
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2017
PlayBook Video Game lounge & BookShop
(Gaming Assistant)
Assisted customer on how to use gaming consoles.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.