2015
Computer Engineering Technology
Technical University of the Philippines
More Info About Me
With over 8 years of dedicated experience in Business Process Outsourcing (BPO), I bring expertise as a Customer Service Representative specializing in technical support, email correspondence, and chat services. My career journey has equipped me with a deep understanding of customer needs and effective communication across various platforms.
In addition to my extensive BPO background, I have spent 2 years honing my skills at GoDaddy, where I managed domains, business email services, and web hosting solutions. This role allowed me to leverage my technical acumen while providing top-notch support to clients navigating the complexities of online presence management.
My professional trajectory is marked by a commitment to delivering exceptional customer experiences, resolving complex issues efficiently, and fostering positive client relationships. I thrive in fast-paced environments where proactive problem-solving and clear communication are paramount.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Facebook Ads Manager
Certificates
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My Experience and Education
2022
-
2024
Sutherland
(CSR/TSR/Team Lead)
Customer/Technical Service Representative under GoDaddy was promoted as a Team leader for sales team
GoDaddy is a company that provides various services related to domain registration, web hosting, and other online services. It's one of the largest domain registrars in the world, offering a platform where individuals and businesses can search for and register domain names (like www.yourwebsite.com).
2019
-
2022
Valor Global
(CSR/TSR)
Customer/Technical Service Representative for Sprint and T-Mobile
2016
-
2019
TaskUs
(CSR/TSR)
Customer/Technical Service Representative for voice, email and chat under BudgetPrepay and Turo(Car Rental in US)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.