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Carlos Hilado Memorial State College
More Info About Me
I’m a driven and curious Virtual Assistant who’s always refining my skills and learning how things work beneath the surface. I focus on clear communication, organized systems, and steady improvement as I build my professional identity in the VA and lead generation space.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2025
Ubiquity Global Services
(Risk Operations Analyst)
I handled document validation with strict compliance standards, ensuring the accuracy and authenticity of IDs, certificates, and financial statements. I reviewed and approved or rejected submissions, processed customer disputes, verified claims, and maintained clear documentation. I also managed email inquiries with both template and personalized responses, made account balance adjustments based on awarded claims, and worked closely with the team to streamline workflows and improve efficiency.
2006
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2015
Golden Arches Development Inc.
(Crew Member)
I provided excellent customer service while keeping the dining experience fast, friendly, and safe. I helped with food preparation, maintained cleanliness throughout the restaurant, and supported daily operations in a high-volume environment to ensure a smooth service flow. I worked closely with the team to uphold service standards and consistently improve customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.