Drafting
Carlos Hilado Memorial State College
I’m a driven and curious Virtual Assistant who’s always refining my skills and learning how things work beneath the surface. I focus on clear communication, organized systems, and steady improvement as I build my professional identity in the VA and lead generation space.
Carlos Hilado Memorial State College
I handled document validation with strict compliance standards, ensuring the accuracy and authenticity of IDs, certificates, and financial statements. I reviewed and approved or rejected submissions, processed customer disputes, verified claims, and maintained clear documentation. I also managed email inquiries with both template and personalized responses, made account balance adjustments based on awarded claims, and worked closely with the team to streamline workflows and improve efficiency.
I provided excellent customer service while keeping the dining experience fast, friendly, and safe. I helped with food preparation, maintained cleanliness throughout the restaurant, and supported daily operations in a high-volume environment to ensure a smooth service flow. I worked closely with the team to uphold service standards and consistently improve customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Support in building a pipeline of leads to meet business plans, quotas and company objectives.