2007
Hotel and Restaurant Services
Asian College
More Info About Me
A fast learner, always eager to absorb new information and skills. Flexible and approach challenges with a positive attitude and can work effectively with minimal supervision, always upholding integrity in my work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Probe group Philippines
(Quality Assurance Analyst)
• There were calibrations conducted with the client for improvement
• Responsible for evaluating, monitoring and assessing the operations to ensure that they are providing a service with quality to their customers.
• Responsible for monitoring, proposing measures to correct or improve and help the organization to meet their goal.
• To Ensure we are following the company compliance while providing quality standards on all contact channels. Help to ensure customer interactions are aligned with the business goals.
• Root cause analysis to identify the contributors of the slide down of the business target and to address it properly.
2019
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2022
Probe group Philippines
(Blank)
• Specializing in the collection of payments to prevent bad debt, while also offering support to consumers experiencing financial challenges.
• Conduct assessments of customers' financial capacity and intent to pay, with a focus on assisting them in establishing appropriate and tailored payment arrangements.
• Responsible for collecting payments on business/fleet accounts through outbound calls, while also overseeing the provisioning of services.
• Responsible for collecting payments from customers who are on the verge of being referred to a mercantile agency. Maintain accurate records of customer interactions and payments.
• Resolve customer inquiries or disputes regarding debt
2017
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2019
Valor Global Philippines
(Blank)
• Primary responsibility is to collect payment and offer support to customers experiencing financial challenges by assisting them in setting up suitable payment arrangements based on their financial capacity.
• Resolve customer's inquiries related to products, services, and billing matters.
• Maintain accurate records of customer interactions and payments.
• Conduct basic troubleshooting
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.