Hey I am Rechelle

More Info About Me

I am a professional customer service and sales representative with over 4 years of experience in the BPO industry, specializing in managing accounts for shopping retail companies, airline services, and one of the largest car rental companies in the United States. My expertise includes delivering exceptional customer support, managing CRM systems, resolving complaints, and providing effective solutions.

Currently, I am pursuing a Bachelor of Arts in Broadcasting at the Polytechnic University of the Philippines - Open University System as a 2nd-year college student. I am passionate about continuous learning and am eager to upskill as a virtual executive assistant to broaden my professional capabilities.

As an employee, I bring strengths such as adaptability, attention to detail, excellent communication skills, and the ability to multitask effectively. I am highly organized, tech-savvy, and adept at managing time efficiently, ensuring that tasks are completed accurately and on schedule.

Proficient in: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (Sheets, Docs, Drive, Calendly), social media platforms (Facebook, Instagram, Twitter), and CRM tools (Salesforce, Convoso, Planetaltig, Five9)

Rechelle Jean B. Gabriel
San Mateo Rizal, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Bachelor of Arts in Broadcasting

Polytechnic University of the Philippines - Open University System

2022 - 2025
Care Connectors Medical Group - Upwork
(Appointment Setter)

- Identifying and qualifying potential leads.

- Reaching leads and scheduling appointments.

- Performing outbound calls.

- Properly explain the services to the members when making an appointments.

- Updating customer data using CRM.

2018 - 2022
TELUS Digital Philippines
(Sales Representative and Customer Service)

CAR RENTAL COMPANY

- Making online reservations for regular members up to VIP Platinum members for preferred cars.

- Offering additional products and services

- Answering queries and customer concerns

- Managing customer data using Salesforce CRM.



E-COMMERCE SHOPPING AND RETAIL COMPANIES (SEARS)

- Help customers to do online shopping

- Upsell additional products

- Answer inquiries and help customers with their complaints.

2018 - 2018
HKT Teleservices
(Customer Service Representative)

Assisting customers with flight reservations and itinerary changes and answering questions of loyalty and non-loyalty members.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
San Mateo Rizal,
Philippines


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