Bachelor of Arts in Broadcasting
Polytechnic University of the Philippines - Open University System
I am a professional customer service and sales representative with over 4 years of experience in the BPO industry, specializing in managing accounts for shopping retail companies, airline services, and one of the largest car rental companies in the United States. My expertise includes delivering exceptional customer support, managing CRM systems, resolving complaints, and providing effective solutions.
Currently, I am pursuing a Bachelor of Arts in Broadcasting at the Polytechnic University of the Philippines - Open University System as a 2nd-year college student. I am passionate about continuous learning and am eager to upskill as a virtual executive assistant to broaden my professional capabilities.
As an employee, I bring strengths such as adaptability, attention to detail, excellent communication skills, and the ability to multitask effectively. I am highly organized, tech-savvy, and adept at managing time efficiently, ensuring that tasks are completed accurately and on schedule.
Proficient in: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (Sheets, Docs, Drive, Calendly), social media platforms (Facebook, Instagram, Twitter), and CRM tools (Salesforce, Convoso, Planetaltig, Five9)
Polytechnic University of the Philippines - Open University System
- Identifying and qualifying potential leads.
- Reaching leads and scheduling appointments.
- Performing outbound calls.
- Properly explain the services to the members when making an appointments.
- Updating customer data using CRM.
CAR RENTAL COMPANY
- Making online reservations for regular members up to VIP Platinum members for preferred cars.
- Offering additional products and services
- Answering queries and customer concerns
- Managing customer data using Salesforce CRM.
E-COMMERCE SHOPPING AND RETAIL COMPANIES (SEARS)
- Help customers to do online shopping
- Upsell additional products
- Answer inquiries and help customers with their complaints.
Assisting customers with flight reservations and itinerary changes and answering questions of loyalty and non-loyalty members.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.