2007
Bachelor of Science in Nursing
Our Lady of Fatima University
More Info About Me
I am currently new to the freelancing industry, but have more than 15 years of Customer Service experience - whether it's taking inbound calls, making outbound calls, or email / chat services.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
EXLService Philippines, Inc.
(Back Up Quality Coach Associate)
As a Quality Coach Associate, we make sure to audit our Customer Service Executive's calls and paperwork, to make sure that accurate information are being given to our customers and for them to experience good customer service. I specifically do audits for a team that handles (possible and on-going) complaints. So my task is to review their calls and claim cases to get to the bottom of the issue and provide a resolution where business and client can agree to.
2020
-
2021
EXLService Philippines, Inc.
(Customer Service Executive)
As an Escalation Customer Service Executive (Inbound, Outbound, & Paperwork) for Life Insurance Claims, we provide service to our grieving beneficiaries by making sure we pay them correctly & in a timely manner. We also take care of complaints submitted by our clients and provide solutions to avoid any further escalations.
2007
-
2020
Sykes Asia Inc
(Senior Customer Service Representative)
As a (universal) Customer Service Representative for Life Insurance, we provide accurate information & different financial options (such as banking, disbursements, & purchasing) to our customers who turn to us for help about our said product. We also work hand in hand with our Financial Professionals (Agents & Brokers) to make sure that we're able to meet our client's needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.