2020
Bachelor of Science in Physical Therapy.
Our Lady of Fatima University
Unleash Creativity, Conquer Tasks: Your All-in-One VA Superhero
Hey there! Let's call me Rean – because who doesn't love a good nickname, right? The pandemic might have thrown us all a curveball, but for me, it was an unexpected spark. It ignited my creative side and I became a self-taught freelance graphic designer, crafting logos, product labels, and designs that make a statement and grab your audience's attention.
But wait, there's more! While building my design skills, I discovered a hidden talent – a passion for exceptional customer service. My experience at a local bank, a US insurance company, and an AU airline honed my communication skills like nobody's business. I'm a pro at going the extra mile and making sure clients are happy (seriously, ask them!).
Always up for a challenge, I dabbled in social media management, keeping online communities buzzing with excitement. Now, I'm taking my diverse skillset and turning it into your secret weapon – a General Virtual Assistant with superpowers! I'm actively fueling my knowledge with training in Funnel Building to streamline your customer journey, Shopify Dropshipping to expand your product offerings, and Facebook Advertising to target your ideal audience and skyrocket your sales.
Here's the deal: You get a creative problem-solver, a communication champion, and a virtual assistant who tackles your to-do list with a smile. I'm here to unleash the power of your brand, simplify your operations, and propel your business to new heights.
Feeling overwhelmed? Let's chat about how I can help!
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Content Creation
Copywriting
Social Media Marketing
Certificates
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My Experience and Education
2023
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2024
TTEC
(Customer Service Representative)
Receive inbound calls and perform outbound calls; walkthrough members via troubleshooting, educating them about the program, providing one call resolution to their concerns. Delivered services via email; using Google Mailbox.
2022
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2023
IBM
(Process Delivery Specialist)
Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
Document all calls with regard to caller’s inquiries accurately using Call Tracking System.
2021
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2022
Kenway Management Services
(Outsource Encoder)
Entry the information into the systems and applications.
Verifying to ensure the data is error free.
Perform credit investigation thru outbound call.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Dedicated CSR providing exceptional service, problem-solving, product expertise, and thorough documentation.