2015
Bachelor of Science in Pharmacy
Bachelor of Science in Pharmacy
More Info About Me
Hello there! I'm R'ean Marie Ganas. You can also call me Abby. I'm a 28-year-old mom of a one-year-old baby boy. My work experiences include working in the BPO industry as a CSR and Chat support agent. I've also worked as an ESL teacher for Japanese students. I am reliable, teachable, and always motivated to do tasks. Moving forward, I hope to gain experience by working with you.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Cris BPO
(Cris BPO)
As a chat support representative, my responsibilities include resolving channel issues for customers, upgrading their plans, and troubleshooting any app-related streaming issues.
2018
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2021
ECC Foreign Language Institute of the Philippines Inc.
(ESL Teacher)
As an English as a Second Language (ESL) teacher for Japanese students, I design and deliver customized English language classes for learners of different ages and skill levels. This involves creating individualized lesson plans, giving regular assessments, and providing feedback to both students and parents. I also collaborate with other teachers and staff to ensure the success of each student and the overall effectiveness of the program.
2016
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2017
Qualfon Cebu
(Customer Service Representative)
I handle calls and inquiries related to mobile and internet services. Attend to customer complaints and resolve their issues, escalate complicated issues to the appropriate team or supervisor
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.