2016
Bachelor of Science in Computer Technology
EARIST Cavite Campus
More Info About Me
Hi I’m Realyn, I have been employed for more than 8 years, providing both in-person and virtual help to numerous clients. I have developed the abilities to work well in teams and to take the lead when necessary. I've been able to remain conscious of my clients' requirements and expectations because to my communication abilities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
General Virtual Assistance
HR VA
Certificates
My Experience and Education
2025
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N/A
Tata Consultancy Services
(SME | HR - US Benefits Specialist)
• Spearhead the end-to-end management of comprehensive employee benefits programs, including health, dental, vision, life insurance, 401(k), FMLA, disability, and more.
• Design, document, and continuously improve core benefits workflows, ensuring seamless integration with HR systems and full compliance with evolving regulatory requirements.
• Ensure strict adherence to federal, state, and local benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA, ADA) while proactively staying ahead of changes in the legal landscape.
• Take full ownership of critical processes like qualifying life event management and the annual open enrollment process, ensuring smooth transitions and superior employee experience.
• Create engaging, clear, and impactful benefits communication strategies—crafting employee-facing materials, presentations, and training sessions that empower employees to make informed decisions.
• Conduct regular audits to ensure the precision, integrity, and compliance of benefits program data, ensuring employees receive the benefits they’re entitled to.
• Serve as the go-to subject matter expert, offering guidance and solutions to employees with benefits-related inquiries, fostering trust and clarity.
• Offer proactive, tailored support during critical life events such as open enrollment, life changes (marriage, births, etc.), and benefit adjustments to ensure employees fully understand their options.
• Develop and lead engaging training programs to educate employees on benefits offerings, enabling them to optimize their benefits decisions and understand program nuances.
2024
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2025
Okada Manila
(Coordinator - Project Management)
• Managing and ensuring effective, timely communication of project activities with key stakeholders, including:Facilitating vendor presentations and gathering project requirements
• Oversee testing phases (QAT, SIT, UAT, KUT) to ensure system functionality and compliance.
• Organize and participate in project meetings and steering committee reviews.
• Coordinate knowledge transfer sessions with vendors, users, and the Application Support teams.
• Support the preparation and distribution of Project Status Reports and updates, ensuring accuracy and timely communication with stakeholders.
• Maintained project documentation, tracked action items, and ensured timely sign-offs for key project deliverables.
• Managing the timely acquisition of sign-offs on project documents, including CRs, RFPs, and other vital records to ensure compliance and project continuity.
2022
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2024
Okada Manila
(HR Associate – Compensation & Employee Services)
• Facilitate the end-to-end administration of employee benefits programs, ensuring accurate processing of enrollments, membership changes, and terminations in coordination with external partners such as HMO and Group Life Insurance providers.
• Administer a variety of company and statutory benefits, ensuring timely communication, effective implementation, and compliance with internal policies and government regulations.
• Act as a Subject Matter Expert (SME) in benefits administration, offering expertise, training, and advisory support to employees and HR colleagues.
• Process end-to-end Sickness and Maternity benefit claims and reimbursements, ensuring documentation is complete and submitted in a timely and compliant manner.
• Regularly communicate program updates, changes in procedures, and government-mandated disclosures to employees.
• Process Certificates of Employment (COE) and employment verifications for both active and inactive employees.
• Maintain up-to-date and confidential employee records in both digital and physical formats, aligned with company standards and regulatory requirements.
• Oversee the end-to-end leave management process, including accurate tracking, verification, and processing of leave requests.
• Ensure all leave transactions are aligned with internal leave policies and statutory requirements.
• Serve as an SME in leave policy interpretation and system processes, supporting employees and supervisors with accurate guidance.
• Serve as the primary liaison with government agencies (e.g., SSS, PhilHealth, HDMF, BIR), ensuring timely and accurate reporting, filing, and compliance.
• Process the renewal of government permits and licenses, ensuring complete documentation and adherence to submission deadlines.
• Stay updated on changes in labor laws, regulations, and government circulars affecting HR policies and processes.
• Ensure company compliance with all applicable labor laws and benefit regulations, including preparation for audits and internal reviews.
• Conduct orientation sessions for new hires, educating employees on statutory benefits, company policies, and available HR services.
• Participate in mass hiring events, providing HR support across recruitment, onboarding, and benefits orientation.
• Assist in organizing employee engagement activities, recognition programs, and welfare initiatives.
• Support the HR department in various initiatives and administrative tasks to ensure smooth daily operations.
• Participate in continuous process improvement efforts to streamline HR workflows and enhance service delivery.
• Perform other HR-related tasks as assigned, contributing to the broader goals of the HR team.
2018
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2022
Maxicare Healthcare Corporation
(Customer Support Specialist)
• Provide assistance to members during their service availments, addressing inquiries and concerns via phone or email using Salesforce CRM.
• Evaluate and assess coverage eligibility for availments, ensuring timely response and resolution of cases.
• Accurately document all transactions in the call management system.
• Generate timely and precise Letters of Authorization (LOA) based on member requirements.
• Participated in company wellness programs, including the Grand Wellness Caravan.
2017
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2018
Equicom Shared Services Inc.
(Customer Support Specialist)
• Provide assistance to members during their service availments, addressing inquiries and concerns via phone or email using Salesforce CRM.
• Evaluate and assess coverage eligibility for availments, ensuring timely response and resolution of cases.
• Accurately document all transactions in the call management system.
• Generate timely and precise Letters of Authorization (LOA) based on member requirements.
• Participated in company wellness programs, including the Grand Wellness Caravan.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.