2018
Bachelor of Secondary Education Major in Mathematics
Visayas State University- Tolosa, Leyte
More Info About Me
Hello there! I'm delighted to introduce myself as an expert in QuickBooks Online and Payroll management. With years of hands-on experience and a passion for streamlining financial processes, I've honed my skills to help businesses navigate the complexities of accounting and payroll with ease.
With a keen eye for detail and a commitment to client satisfaction, I aim to simplify financial management processes, empower businesses to make informed decisions, and ultimately contribute to their growth and success. If you're seeking a reliable partner to optimize your QuickBooks Online and payroll operations, look no further—I'm here to help you thrive.
My Skills and Competencies
Data Entry
Payroll Management
Bank/Credit card Reconciliation
Bookkeeper
QuickBooks Online Expert
Certificates
My Experience and Education
2022
-
2024
Concentrix
(Advisor I – Customer Service Representative)
• Provided timely and courteous assistance to customers via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Maintained accurate records of customer interactions and transactions using CRM software, facilitating efficient follow-up and resolution of outstanding matters.
• Collaborated closely with other departments to escalate complex issues and streamline communication channels, resulting in improved response times and customer retention.
• Received consistently positive feedback from customers for professionalism, patience, and ability to empathize with their concerns.
2019
-
2021
Concentrix
(Advisor II - Technical Support)
• Assisted customers in selecting products, providing detailed product information, and guiding them through the purchasing process to meet their needs and preferences.
• Achieved and exceeded sales targets through effective upselling and cross-selling techniques, contributing to the overall success of the sales team.
• Handled cash transactions accurately and efficiently, reconciling cash drawer at the end of each shift and ensuring compliance with company policies and procedures.
• Participated in regular product training sessions to stay up-to-date on new merchandise and sales strategies, enhancing ability to serve customers effectively.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Online Expert
Manage financial reports, track income and expenses, prepare payroll & taxes for employees.
Bookkeeper
maintain accurate financial records for a company or organization. This involves recording financial transactions, such
Payroll management
Well-versed in handling all aspects, from employee onboarding and time tracking to tax calculations and compliance.