2013
Bachelor of Science in Psychology
Cavite State University - Imus Campus
More Info About Me
I am a hardworking and motivated Customer Service Representative with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skill set offering exceptional administrative skills combined with ensuring 100% customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Alorica Teleservices, Inc.
(Technical Support Representative)
I answer inbound calls from customers in the US and assist them with their technical problems and issues about their home appliances.
2016
-
2017
Convergys Philippines
(Sales Representative)
I answer inbound calls to sell phone lines, phones and etc,.
2015
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2016
Teleperformance Philippines
(Customer Service Representative)
I answer inbound calls from customers from the US related to customer's travel airline and hotel booking.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.