2019
Bachelor of Science Major in Marketing Management
Batangas State University
More Info About Me
Passionate about graphic design and basic video editing, call support, social media content creator and has a strong customer service skills with the ability to assess and understand the needs of the customer.
Social Media Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Citibank
(Customer Solutions Officer)
• Provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience
• Handles customer service related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment
• Ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Identifies and fulfills the clients’ necessities by providing an exceptional client experience
My Services
Customer Solutions Officer
Responsible for answering calls, resolving customer complaints and dealing with wide range of situations.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Marife De Villa
Wow! Your work is incredible 😊Your logos are in details, your design are realistic ,over all it is perfect!You can assure that i will recommend you to my co workers and friends.God bless
Marife Sandoval De Villa
Wow! Your work is incredible. Your logos are in details, your ideas are realistic, overall it is perfect! You can assure that I will recommend you to my coworkers and friends. God bless!