- Over 15 years of work in BPO industries which caters and specializes in Data Entry, Operation Processing, Email Reviews and Compliance, and Quality Assurance.
- Currently handles the role of Subject Matter Expert and Internal Team Trainer which is responsible for some of the support and reporting roles for the team.
- Independent and purpose-driven individual whose goal is to deliver a job that is expected.
Dr. Filemon C Aguilar Memorial College of Las Pinas City
- Performs Regulatory Compliance Audit by
reviewing, analyzing and categorizing issues
on electronic securities-related emails sent by
and received by Financial and Investment
Advisors to satisfy all requirements set forth
by FINRA, SEC, and the FRCP amendments.
- Delegate tasks and offices for scrubs and
reviews
- Prepare End of Day report sent to clients for
SLA Monitoring
-Assisting and Training of new hires
-Consolidation and validation of review errors
-Monitoring quality and audit reports for staff monthly performance scorecard
- Checking of processed items from associates
for a particular worktype/s based on specified work process
and identified the percentage of work sample.
- Preparing weekly and monthly quality review reports for processors' scorecards.
- Conducting frequent calibration and teachback sessions with
processors in order to synchronize process knowledge.
- Routing of scanned and faxed work items
coming from the scan center (in Houston) to the different
business units using AWD (Automated Work Distributor) to
appropriate queue for processing.
- Matching these work items
to the corresponding policy numbers.
- Assist and train new
hires.
- Handles cross-training of staff from one queue to
another.
- Monitor daily workload.
- Preparing and sending SLA
reports to counterparts.
- Consolidation and validation of
indexing errors.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Track expenses, manage cash flow & create invoices.