2018
BS Psychology
Lyceum of the Philippines University
More Info About Me
Hi! My name is Raynalyn, but my friends call me Rays, and I prefer it that way. I am passionate about art and binge-watching TV series, but I also enjoy working with a diverse group of people online. I am a social and outgoing individual who thrives on building connections and collaborating. My love of art and culture inspires me to seek new perspectives and ideas, and I enjoy exploring different forms of creative expression. When not indulging in my favorite TV shows, I will likely be found networking with fellow creatives or working on projects with a team of people worldwide. I am a well-rounded individual who values personal interests and professional growth through online collaboration.
My Skills and Competencies
Facebook Ad Strategist
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2021
TDCX
(Support Ambassador)
●Trained to answer an average of 50 calls per day by addressing customer inquiries and solving problems regarding their Airbnb bookings.
● Trained to manage high call volume with tact and professionalism.
● Trained to manage customer chats, emails, and calls effectively and efficiently in a complex, fast-paced and challenging callcenter environment.
2019
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2021
Amazon
(Account Specialist)
Handled calls about Account Security. Possible fraud and unauthorized activities on the account.
Do account changes by going through security questions.
Crossed skilled for Retail orders and back up OU for chat support on message us.
Crossed skills for different departments.
2018
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2019
Uno Premier
(Social Media Manager)
Developing and executing social media strategies
Creating and curating content
Managing social media accounts
Monitoring trends and staying up-to-date with industry news
Analyzing and reporting on social media performance
2017
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2018
Summa Lavada Corp.
(Admin Assitant)
Managing communication by phone calls, responding to emails, scheduling appointments and meetings, and communicating with clients or vendors.
Maintaining files and records by creating new files, updating existing ones, and ensuring that all files are easily accessible to those who need them.
Managing office supplies ordering supplies, stocking the office, and ensuring that all necessary equipment and materials are available to employees.
Assisting with projects: assist with projects by helping with various projects, such as conducting research, preparing reports, or coordinating events. They may also help with day-to-day tasks like data entry or scheduling.
Providing general administrative support by running errands, greeting visitors, and performing other tasks as needed to keep the office running smoothly.
2016
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2018
Convergys
(Market Researcher)
Trained to do an outbound call of 40 per day by inquiring about their internet service and health care provider.
Do documentation about their experience with their internet service and health care provider.
Do a quick survey about their internet service and health care provider.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.