2014
BSHRM
CONSOLATRIX COLLEGE OF TOLEDO CITY
More Info About Me
MY EXPERIENCES ARE WITH CALL CENTER (CUSTOMER SERVICE & TECHNICAL SUPPORT)
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Social Media Management
(Social Media Manager)
Social Media Manager
Kuya Nick Pepito https://www.facebook.com/bastatoledokuyanickpepito1 (Politician) (4K Followers)
September 2021 - 2023
Job Description:
*Content creation: Developing a content strategy, creating high-quality content, and ensuring that it aligns with the organization's brand image.
*Publishing: Posting content on various social media platforms, ensuring that it is timely and relevant, and scheduling posts in advance.
*Monitoring: Tracking and responding to comments, messages, and reviews in a timely manner, and addressing any negative feedback or concerns.
*Analytics: Analyzing the performance of social media campaigns, tracking engagement, measuring ROI, and making data-driven decisions to optimize future campaigns.
*Community management: Building relationships with followers, fostering engagement, and creating a positive online community.
*Advertising: Developing and implementing social media advertising campaigns to increase brand awareness, reach new audiences, and drive conversions.
I also did the Plan and Strategies, Media Marketing, Branding, Content Creation, Captions and Hashtags and lastly the Engagement of the said Facebook Page.
2022
-
2023
TELETECH BPO
(TSR)
-technical support assisting verizon customer that would like ask assistance regarding tv/internet/phone (voice account)
2018
-
2023
Social Media Management
(Social Media Manager)
Social Media Manager
Dydee Zambo https://www.facebook.com/mayor.dydee (Politician) (12K Followers)
Job Description:
*Content creation: Developing a content strategy, creating high-quality content, and ensuring that it aligns with the organization's brand image.
*Publishing: Posting content on various social media platforms, ensuring that it is timely and relevant, and scheduling posts in advance.
*Monitoring: Tracking and responding to comments, messages, and reviews in a timely manner, and addressing any negative feedback or concerns.
*Analytics: Analyzing the performance of social media campaigns, tracking engagement, measuring ROI, and making data-driven decisions to optimize future campaigns.
*Community management: Building relationships with followers, fostering engagement, and creating a positive online community.
*Advertising: Developing and implementing social media advertising campaigns to increase brand awareness, reach new audiences, and drive conversions.
I also did the Plan and Strategies, Media Marketing, Branding, Content Creation, Captions and Hashtags and lastly the Engagement of the said Facebook Page.
2020
-
2021
FUSION BPO
(TSR)
-technical support assisting keeper security password management customer asking assistance how to use the application or the program on there cellphone/computer (voice/non-voice account)
2017
-
2018
ACCENTURE PHIL
(CSA)
-customer associate support telstra business account that would like to ask assistance in acquiring phone numbers (porting) and internet connection with the whole building
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.