Enshored
(Content Moderator)
As a Content Moderator for TikTok, my primary responsibility is to review user- generated content such as posts, comments, videos, and images to ensure they align with the platform’s community standards and policies. I carefully monitor and evaluate content to identify potential violations, including hate speech, nudity, graphic violence, spam, and misinformation. When necessary, I escalate serious breaches to the appropriate teams for further action. In addition, I accurately tag and categorize content to support platform organization, improve searchability, and assist in data analysis, contributing to a safer and more positive experience for all users.
Alta Resources
(Customer Care Representative)
I handled high-volume inbound calls for a U.S.-based healthcare account, Blue Cross Blue Shield, assisting individuals looking to apply for or renew their health insurance plans. My responsibilities included gathering and verifying essential personal and policy information, addressing concerns with professionalism and empathy, and ensuring accurate documentation of each interaction in compliance with HIPAA and company standards.
Global Integrated Contact Facilities
(Customer Service Representative)
I handled inbound calls related to customer orders and delivery concerns for Jollibee, providing prompt assistance and accurate information. I also coordinated with delivery teams to resolve order issues and ensure timely and efficient fulfillment, maintaining a high level of customer satisfaction.