Hey I am Ray

Everything about me

My name is Ray Joseph Peña, and I hold a Bachelor’s degree in Business Management, which I earned in 2009 in Isabela, Basilan. During my college years, I honed valuable interpersonal and problem-solving skills that have been integral to my professional journey.
Professional Experience

Qualfon, Inc. (Office Based)
Customer Service & Number Portability Specialist
• Year 1: Handled phone activations, deactivations, minute additions, and OS troubleshooting (Apple, Android, Microsoft).
• Years 2–4: Promoted to Customer Service Supervisor, improving support tools, managing 50+ daily calls with 90%+ satisfaction, and resolving escalations.
• Year 5: Transitioned to Number Portability Representative, managing outbound calls to resolve activation issues and ensure seamless number porting.

Versatel (Cold Calling Outbound Sales)
• Conducted outbound sales calls, offering insurance products to potential customers.
• Qualified and validated leads, transferring approved prospects to agents for further processing.

51Talk Philippines (ESL Tutor)
• Taught English as a Second Language (ESL) for over four years to students of varying ages and proficiency levels.
• Facilitated language development and cross-cultural understanding through interactive lessons.
• Adapted teaching methods to meet individual learning styles, improving student engagement and comprehension.

Remotask (LIDAR Specialist)
• Worked with LIDAR technology, contributing to self-driving car development.
• Performed object and human boxing within a LIDAR environment to enhance autonomous vehicle training.

Teletech Philippines (Customer Service Representative – Loyalty Programs)
• Specialized in loyalty program management for a major airline.
• Updated member accounts and verified eligibility for earning and redeeming flight points.
• Managed email requests, resolving product-related inquiries and membership concerns.
• Assisted customers with point purchases and Qantas Club membership support.

Kyros.ai (Virtual Assistant)
Assistant Student Success Managers Team
• Promote Kyros products and services to students and parents.
• Conduct outbound calls for updates, follow-ups, and engagement.
• Facilitate New Member Orientations for seamless onboarding.
• Manage Zoom meetings and appointment scheduling.
• Prepare reports and complete tasks with precision.

Skills & Competencies
• Interpersonal Communication – Strong customer-facing experience, ensuring clear and effective interactions.
• Technical Proficiency – Proficient in MS Office Suite (Word, Excel, PowerPoint) with basic Adobe Photoshop skills.
• Time Management – Skilled in task prioritization, meeting deadlines without compromising quality.
• Attention to Detail – Accuracy-driven, ensuring minimal errors in all tasks.
• Adaptability & Empathy – Adept at handling challenges, resolving issues, and delivering excellent customer service.