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Yondu Inc.
(Process Engineer)

Process Engineer / Business Analyst / Workforce Analyst

PMO
• Works with the PMO to develop the IT Project Standards guide, seeking contributions from Project Managers, QA Team, Development Team, and Service Implementation Lead to ensure that the standards meet best practices.
• Organizes workshops to identify areas of improvement for projects, documenting recommendations and presenting them to the PMO Head.
• Creates a repository of project templates both technical and management to support the Project Managers – use examples from current and past projects to identify best practices.
• Improves processes and templates throughout the project lifecycle.
• Implements project standards across all projects in the portfolio.
• Updates and administers the program plan as required using reports from Project Managers and the outcomes of the project and board-level meetings and workshops.
• Manages communications from the PMO mailbox including regular reporting cycle requests.
• Prepares consolidated material from project reports for monthly review - Complete and distribute monthly portfolio level reports.
• Standardize Processes through gathering the best practices from the delivery groups, standardizing, and publishing to the organization.
• Conducts process training through rollout-institutionalized processes, training history record-keeping and continuous training for new hires or promotes.
• Performs delivery review and conducts timely review/audits of project implementation against the organizational process.
• Analyzes root causes on delivery problem areas, and driving process-related improvements to address problems.
• Standardization of delivery-related processes of the organization (e.g. sales, software development, application support, vendor management.
• Streamlined the processes of affected business units against best practices and known international standards to ensure readiness and compliance of the business units on the agreed-upon process.

Workforce Analyst
• Implements effective workforce planning and management systems and processes based on approved strategy and action plans.
• Gathers and reviews information related to resources’ performance, skills, and capabilities to determine ways to improve operations through effective staffing decisions.
• Coordinates with Program Directors and/or Project Managers for the capacity planning of each cluster for project assignment to allocate people with the right skills at the right time.
• Analyzes business unit goals and identifies the current and future workforce demands.
• Monitors updating of the workforce database that includes but are not limited to resources’ availability, skills and competency proficiency levels, previous and current project assignments, and other relevant credentials.
• Analyzes workforce data (i.e. skills patterns, trends) to determine skills gaps and trigger upskilling needs and/or capability build plan.
• Ensures that minimum workforce productivity is met and a threshold of man-hours is observed.
• Analyzes project and individual performance data to identify opportunities for improvement and operate more effectively and efficiently.
• Generates and analyzes reports based on current and future workforce demands and presents them to the Workforce Manager for action planning.
• Works with the Workforce Manager to determine appropriate skill levels and capacity needed to meet business unit goals based on comprehensive study of workforce data and project requirements.
• Providing support to the Workforce Manager and Tech Clusters in forecasting and managing workforce requirements. Analyzes data and database tracking tools for managing resources based on technical skills and capabilities. Conducts research and benchmarking to identify emerging and future skills to ensure an agile and future-proof workforce plan.

American President’s Line
(Analyst)

Commercial Line Support Analyst

LINE COMMERCIAL SUPPORT ANALYST

• Creation of Single and Multi-Trade Service contracts (compilation of Rates, Surcharges, Additional and Qualitative Issues) within the guidelines of the applicable regulatory bodies and APL standard processes and guidelines using the Contract Negotiation Workbook (CNW) as a primary tool.

• Performed audit of contract done by another analyst within the KPI before sending out to customer - Provide reports in timely manner of all activities as basis for individual performance appraisals.

•Ensure timely and accurate submission of customer-specific rate spreadsheets for large accounts either in conventional Excel document or via an internet contract portal commissioned by the account for account’s purpose only.

• Monitor and log all pending revisions on the basis of information provided by Sales as approved by Trade pricing.

•Monitor and respond, if required, to all incoming communications from worldwide Trades/Markets. Resolve conflicts between the customer’s bid requirements and APL’s internal pricing policies or business practices.

• Analyze and interpret the governing rules tariffs as applicable to Service Contracts

• Performed other duties or special projects relevant to the department company from time to time as deemed necessary by management

• Developed a customized report for special situations.
• Knowledgeable in the system functionality from both maintenance and inquiry perspective to assist the user community and at times acts as a resource person of the system.

ANALYST, MULTI TRADE CONTRACTS

▪ Responsible for processing all assigned Mailbox and rate requests and subsequently the creation and maintenance of assigned Service Contracts and amendments both for Single and Multi-Trade Service Contracts. Correspondent among Trade Pricing groups and Sales taking action on the rate requests and non-rate request process.

American Data Exchange Corp.
(BPA)