Hey I am Raul

Maynilad Water Services Inc.
(Zone Specialist)

1. Monitors and ensures first billing of newly installed accounts
2. Monitors and investigates top accounts and accounts with unusual/irregular/average consumption, then recommends necessary course of action
3. Markets water services to unserved customers
4. Conducts field investigation to recommend reactivation and deactivation of accounts, including regularization of illegal connections
5. Investigates and recommends appropriate rate classification of accounts
6. Updates customer profile
7. Monitors collection efficiency and arrears of active/ inactive accounts
8. Collects and remits check payments from top accounts
9. Counsels customers with delinquent accounts
10. Conducts field survey (stake-out) for proposed Capital Expenditures (CapEx)/ Operational Expenditures (OpEx) projects
11. Conducts on-site validation of all Water Service Connection (WSC)-related job order accomplishment reports implemented under CaPex/ OpEx activities in compliance with Maynilad standards and Service Level Agreement (SLA)
12. Disconnects and issues Notice of Investigation Report (NIR) for confirmed illegally reopened accounts
13. Monitors and ensures discontinuation of billing for disconnected accounts
14. Reports physical losses (e.g, vertical leaks, street leaks) and commercial losses (e.g. defective meter, jerking meter), and recommends appropriate action
15. Conducts field investigation of bill-related (i.e. contested meter reading) and service-related concerns (i.e. low water pressure, illegal connections, leaks), and recommends appropriate action
16. Builds and maintains harmonious relationships with local government units and non-government organizations