2024
Bachelor of Science in Accountancy
Philippine Women's College - Davao City
More Info About Me
I am committed to providing the BEST QUALITY WORK with the highest standards of accuracy within the required time.
With more than three years of virtual assistant experience, I've specialized in Email, phone, and Chat Support to fulfill your requirements. My background as a Customer Service Rep in the restoration and cleaning industry adds valuable expertise. DETAIL ORIENTED and driven by a CAN-DO ATTITUDE, I'm dedicated to achieving goals and continuously improving. Whether it's routine tasks or new challenges, count on me for top-notch performance every step of the way.
My Skills and Competencies
Customer Service Representative
Administrative Support
Social Media Management
Bookkeeping Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2024
SERVPRO
(Customer Support and Data Processor)
ServPro stands tall as a leading force in restoration and cleaning across the US, where my role involves:
-Managing schedules for project manager, crew, and estimators, ensuring seamless provision of restoration services like water mitigation, mold remediation, and more.
-Engaging directly with customers, addressing concerns, and keeping them in the loop with regular project updates.
-Collaborating closely with insurance companies, navigating claims coverage, assignments, and authorization processes with finesse.
-Tackling email correspondence swiftly and efficiently, while managing a steady flow of calls related to project management and customer service.
Maintaining meticulous paperwork, ensuring all authorizations are in place and documentation is up to par.
-Keeping insurance software up-to-date with daily progress updates and handling new assignments, supported by morning reports for streamlined project monitoring.
2023
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2024
Fleurlicity LLC
(Cleaning and Rental Operations Virtual Assistant)
Fleurlicity LLC is a premier private company specializing in managing short-term and long-term rental properties, as well as providing top-notch cleaning services. My responsibilities includes:
-Scheduling Cleanings
-Communication: Act as a central point of contact between property owners, guests, and cleaning staff, ensuring effective communication.
-Inventory Management: Monitor and restock cleaning supplies and amenities to ensure properties are well-equipped for guests.
-Guest Services: Assist guests with inquiries, check-in/check-out procedures, and addressing concerns during their stay.
-Booking Coordination: Manage booking calendars, update availability, and handle reservations to optimize property occupancy.
-Vendor Coordination: Coordinate with vendors for property maintenance and repairs as necessary.
-Financial Support: Assist with invoicing, billing, and financial record-keeping for rental income and expenses.
2021
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2024
EFN Marketing
(Medical Customer Support)
EFN Marketing is a premier pharmaceutical company specializing in diabetic supplies, serving patients across the United States.
I play a pivotal role in supporting healthcare providers and patients by:
-Conducting follow-up clinics to maintain up-to-date prescriptions.
-Managing essential administrative tasks.
-Providing research support to keep providers informed.
-Facilitating efficient document exchange through our faxing service.
-Coordinating care and medication reminders via outbound calls.
-Keeping clients informed with weekly team reports on our activities.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.