BS Business Administration
Pamantasan ng Cabuyao
I am currently working as an Executive Administrator in a UK-based company. I organize the company's files, manage social media platforms, handle recruitment tasks, and provide direct assistance to the CEO and managers. I have customer service and support skills (calls and emails). I have excellent knowledge of Microsoft Office, OneDrive/SharePoint, MS Teams, Outlook, G-suite, CRMs, Canva, MailChimp, and other project management tools like Asana, etc.
I also have BPO (call center) experience for 3 years and 2 years for non-BPO (in-person customer service) jobs.
I am a team player, flexible, passionate and always eager to learn.
We can work together to get things done. I look forward to helping your company's efficiency and productivity!
Pamantasan ng Cabuyao
I provide direct support to the CEO and management team. I manage and maintain the company's files, shortlist candidates on recruitment platforms, conduct staff orientation, prepare onboarding and training materials for new staff, and manage social media platforms.
Receive calls and emails from Australian customers and provide customer support and troubleshooting assistance.
I handled a US Telco account. I answer phone calls related to the customer's bills, payments, accounts and phone troubleshooting.
I handled a Canada Telco account. I answer phone calls related to the customer's bills, payments, accounts and phone troubleshooting.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Carries out administrative duties and handles administrative requests and queries from senior managers.
Align projects with business goals, construct detailed work plans, manage teams and achieve milestones
Work directly with customers and clients over email and phone, and address concerns in a timely and efficient manner.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.