2012-2013
BS Business Administration
Pamantasan ng Cabuyao
Let us lighten your load!
I am currently working as an Executive Administrator in a UK-based company. I organize the company's files, manage social media platforms, handle recruitment tasks, and provide direct assistance to the CEO and managers. I have customer service and support skills (calls and emails). I have excellent knowledge of Microsoft Office, OneDrive/SharePoint, MS Teams, Outlook, G-suite, CRMs, Canva, MailChimp, and other project management tools like Asana, etc.
I also have BPO (call center) experience for 3 years and 2 years for non-BPO (in-person customer service) jobs.
I am a team player, flexible, passionate and always eager to learn.
We can work together to get things done. I look forward to helping your company's efficiency and productivity!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Administrative Support
Project Management
Certificates
My Experience and Education
2021
-
present
Green Harvest Capital Consulting Ltd
(Executive Administrator)
I provide direct support to the CEO and management team. I manage and maintain the company's files, shortlist candidates on recruitment platforms, conduct staff orientation, prepare onboarding and training materials for new staff, and manage social media platforms.
Feb 2019
-
Aug 2019
TCL.Online Services Incorporated
(Technical Support Representative)
Receive calls and emails from Australian customers and provide customer support and troubleshooting assistance.
May 2018
-
Oct 2018
iQor
(Customer Service Representative)
I handled a US Telco account. I answer phone calls related to the customer's bills, payments, accounts and phone troubleshooting.
Aug 2016
-
Jan 2018
Teleperformance
(Customer Service Representative)
I handled a Canada Telco account. I answer phone calls related to the customer's bills, payments, accounts and phone troubleshooting.
What can I offer?
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Administrative Support
Carries out administrative duties and handles administrative requests and queries from senior managers.
Project Management
Align projects with business goals, construct detailed work plans, manage teams and achieve milestones
Customer Service
Work directly with customers and clients over email and phone, and address concerns in a timely and efficient manner.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.