Bringing Ideas to Life — I'm Rasheed

The Story Behind the Vision

A dynamic and forward-thinking individual with a passion for growth, creativity, purpose, and meaningful work. I thrive in environments where collaboration, clarity, and integrity matter, and I approach every opportunity with a positive mindset and a strong sense of responsibility. Driven by continuous self-improvement, I aim to bring focus, authenticity, and intention to everything I do.

With a strong foundation in both leadership and communication, I actively seek opportunities that challenge me to innovate, lead, and contribute to impactful projects. My experience across various teams and initiatives has allowed me to cultivate adaptability, strategic thinking, and empathy—qualities I believe are essential for building not only successful outcomes, but also strong relationships. I value learning from every experience, whether through collaboration or independent exploration.

Beyond titles and roles, I believe in working with purpose and heart. Whether I’m leading a team, supporting a cause, or developing a concept from the ground up, I bring a results-oriented mindset anchored in clarity and care. My mission is to continuously align who I am with the work I do—fostering environments where growth is mutual and every contribution holds meaning.

Rasheed B. Ferrer
Taguig, Philippines
Freelancer
Check my CV View Work Hire Me

Skills

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

1

My Growth

  • EXPERIENCE
  • EDUCATION
2022 - Present
Bachelor of Arts in Psychology

Asia Pacific College, Makati City

• Contributed to the design and execution of a qualitative study exploring student stress and coping mechanisms during hybrid learning, uncovering key challenges faced by students in adjusting to remote and in-person education.

• Collaborated with a team of 4 peers and a faculty adviser to draft and present a research paper at the Psychological Society’s annual forum, sparking discussions on student well-being and hybrid learning dynamics.

• Conducted in-depth interviews with 30+ students, transcribed and analyzed data, and applied thematic analysis to identify major stressors and coping strategies, ultimately providing valuable insights for improving student support systems in hybrid learning environments.

• Assisted in creating recommendations based on research findings, which were later shared with academic committees to inform future policy on hybrid learning frameworks.

2021-2022
Bachelor of Science in Architecture

Technological Institute of the Philippines, Manila

• Designed a small-scale residential floor plan, applying space planning principles to optimize functionality and aesthetics, resulting in a final layout praised for its innovative use of space.

• Conducted site visits to document measurements and existing conditions for renovation projects, ensuring precise data collection and facilitating seamless design execution.

• Applied design thinking methodology to address spatial challenges, refining plans based on feedback from professors and peers, which contributed to a 20% improvement in design efficiency.

• Developed and presented detailed drafts, 3D models, and physical models, receiving positive feedback for visual clarity and technical accuracy during design critiques.

2024 - 2025
TELUS International Philippines
(Customer Service Specialist | Mastercard)

Provided front-line support for Mastercard prepaid cardholders, resolving account issues, disputes, and fraud concerns while ensuring compliance and delivering excellent customer service in a high-volume call environment.

• Maintained up-to-date knowledge of card security protocols, payment processing systems, and evolving compliance standards to ensure accurate service delivery.

• Investigated and resolved transaction disputes in accordance with Mastercard and financial regulatory guidelines, ensuring timely and compliant outcomes.

• Handled 60–80 inbound calls daily, providing accurate and empathetic support for account inquiries, transaction issues, and fraud-related concerns.

2023 - 2024
Racks
(FOH Staff | Food Server)

Provided fast, friendly service in a high-volume casual dining setting, managing multiple tables while ensuring guest satisfaction. Built lasting rapport with guests and worked closely with kitchen and bar staff to deliver smooth, positive dining experiences.

• Managed 6–10 tables during peak hours while maintaining high accuracy and service quality.

• Consistently earned positive guest feedback and repeat service requests for attentive, personable care.

• Resolved guest concerns promptly and professionally to uphold satisfaction and retention.

• Trained 3+ new hires on POS systems, service protocols, and safety standards, improving team readiness and consistency.

Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Taguig,
Philippines


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