2013
BSBA - Human Resource Development Management
University of San Jose Recoletos
Little bit of everything about me
Hello, I'm Raquel a dedicated and customer-focused professional with a proven track record of over 7 years in delivering prompt resolutions and demonstrating exceptional interpersonal abilities.
Committed to delivering high-quality customer service and building strong relationships with clients. Seeking opportunities to utilize expertise in delivering outstanding customer experiences and driving organizational success.
To my future client I eagerly anticipate the opportunity to acquaint myself with you and to explore the possibilities for personal and professional growth that may arise through your guidance as I embark on my journey as a virtual assistant.
My Skills and Competencies
Customer Service
Online Bookkeeper
Social Media Management
Graphic Designer
Data Entry
Certificates
×
![]()
My Experience and Education
2020
-
2024
Offensive Security Certifications Inc.
(Student Success Care Support)
1. Answering learner queries regarding registration, course information, exam scheduling
and related topics.
2. Troubleshooting and resolving issues such as registration form errors, blocked payments,
and other reported problems.
3. Assisting learners with technical difficulties and providing guidance on using various
isystems and platforms.
4. Conducting User Acceptance Test (UAT) for new launches, ensuring smooth functionality
and identifying any issues.
5. Creating articles for the Help Center to provide comprehensive and up-to-date
information for the learners.
2018
-
2020
Offensive Security Certifications Inc.
(Online Proctor)
1. Monitor remote exams to ensure compliance with exam guidelines and rules.
2. Verify the identity of test-takers before the exam starts.
3. Supervise exam sessions using webcam and screen sharing tool.
4. Identify and report any suspicious behavior or violations of exam rules promptly.
5. Maintain the integrity and security of the online testing environment.
2015
-
2017
24/7 Customer Philippines, Inc
(Chat Support Representative)
1. Provide exceptional customer service via chat.
2. Resolved customer queries, troubleshoot plan issues or other mobile related concerns.
3. Maintain product knowledge by staying updated on our products.
4. Document customer interactions for record purposes.
5. Collaborate with cross-functional teams.
6. Identify opportunities for improvement.
My Services
HR Works
Facilitate seamless HR operations, from recruitment and onboarding to employee relations and policy adherence, fostering
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Conduct comprehensive online research across diverse subjects. Input relevant information.
Customer Service
Deliver outstanding customer service through both verbal and written communication channels.
Online Bookkeeper
Maintaining precise financial records consistently for clients. Ensuring compliance with relevant financial regulations.