2015
Bachelor of Science in Information Technology
Cavite State University
More Info About Me
Hi, My name is Raquel Nazareno. I’m 29 years old. I have 7 years of experience in a BPO industry as an Operations CSR II and Customer Service Associate in an International account. I’m a part time Online Teacher in Skybar. I love to enjoy learning new things and I want to explore new environment. I am hardworking and have good attention to detail.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Telus International Philippines
(Operations CSR II)
Providing resolution to all the concerns of SuperHost, Host and Guest. Doing inbound call, Outbound call, Email and messaging
2015
-
2022
Sykes Philippines
(CSA)
-Processing the order which is the circuit. Review, validate, analyze and update according to the requirement of the account (verizon).
-Identifying customer needs, responsible for sending email and making outbound calls to verify information. Forwarding and escalating inquiries to relevant individuals and department.
-Responsible in end to end delivery and processing customer request.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.