Hey I am Raquel

Efficiency meets dedication—let me handle the rest!

Hi! I’m Raquel M. Mallanes, but you can call me Raks or Kel. I graduated with a Bachelor of Science in Hospitality Management. I’m 22 years old, single, and a positive and driven individual. During my free time, I enjoy watching informative videos, exploring productivity tools, and learning new skills that can help me grow both personally and professionally. I also love organizing things and helping others stay on track with their goals.

I recently completed a General Virtual Assistant Training and joined a Virtual Assistant Program to expand my career opportunities. I also have three months of work experience as a Front Office Associate, which helped me develop strong communication, multitasking, and customer service skills. I am equipped with a strong background in providing virtual assistance, particularly in managing calendars, setting appointments, and handling a range of administrative tasks with efficiency and attention to detail. I am also highly skilled in data entry, ensuring accuracy, confidentiality, and consistency across all records and systems I work with. These skills enable me to contribute effectively to any team by ensuring smooth day-to-day operations and dependable administrative support..

Let’s make it happen! If you’re looking for someone reliable, adaptable, and ready to grow with your team, don’t hesitate to contact me. I’d love to connect and discuss how I can support your business. Reach out now!

Raquel M. Mallanes
Quezon City, Philippines
Freelancer
Check my CV View Work Hire Me

What I Offer

Data Cleansing
Data Analysis
Data Migration
Google Workspace and Microsoft Office
Administrative Support
Customer Service
Email Management
Communication
Data Entry

Certificates

General Virtual Assistance Training

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015 - 2019
High School

Jose P. Laurel Sr. High School

2019 - 2021
Senior High School

Polytechnic University of the Philippines - Main Campus

2021 - 2025
Bachelor of Science in Hospitality Management

Polytechnic University of the Philippines - Main Campus

April 2021 - September 2022
Flash Express
(Logistics Staff)

Coordinated the receipt, inspection, and documentation of incoming and outgoing shipments

Prepared waybills, delivery receipts, and other required logistics documentation

Managed inventory records and ensured accurate stock levels through regular updates

Assisted in scheduling and routing deliveries to ensure timely and efficient transport
Conducted regular physical inventory counts and reconciled discrepancies with system records

Followed safety protocols and company procedures in handling and storing products

Provided general administrative support related to logistics and warehouse operations

April 02, 2025 - June 20, 2025
SotoGrande Hotel
(Front Office Associate)

Greeted and welcomed guests with professionalism, ensuring a positive first impression

Managed guest check-in and check-out processes using hotel management systems

Answered phone calls, emails, and inquiries, providing accurate information and assistance

Handled guest requests, concerns, and complaints with efficiency and a service-oriented approach

Maintained accurate guest records and handled confidential information responsibly

Coordinated with housekeeping and other departments for smooth room turnover and guest satisfaction

Processed payments, issued receipts, and balanced cash drawer at the end of shift

Provided concierge services, including booking transportation or recommending local attractions

Delivered excellent customer service to enhance the overall guest experience

2025 - 2025
ProVa Philippines
(Medical VA - Trainee)

I have attended General Virtual Assistant Course and my mentor gave me a task to do scheduling using google calendar.
To create a patient encounter records,
Explanation of benefits (EOB)
Make and schedule a consultation request

2025 - 2025
ProVa Philippines
(Data Entry Specialist - Trainee)

I completed a General Virtual Assistant course where I created customer databases, collected and entered data, formatted information, and organized records to ensure accuracy and consistency.

My Services

Administrative Support

Supports daily operations through scheduling, communication, and file management.

Data Entry

Accurately inputs and updates data to maintain organized and reliable records.

Customer Service

Delivers prompt, friendly support to resolve customer inquiries and ensure satisfaction.


1

Medical Va

Medical VA

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Quezon City,
Philippines


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