1998-2002
Bachelor in Hotel and Restaurant Management
Polytechnic University of the Philippines
More Info About Me
I am a detail- oriented result driven and resourceful individual with 10+ years background in customer service industry. I strive in fast paced environment that can provide exceptional support and ensuring tasks are completed on time with extreme confidentiality. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level support resolving issues and developing relationships to ensure loyalty and growth.
You will be my sole priority. I am here to help your business to succeed and earn more revenue by offering my administrative skills and reduce your workloads so you can focus more on your core operation of your business
My Skills and Competencies
Lead generalist
Customer Service
Canva
Amazon Product t Research
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2018
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2019
MOTOR YACHT ANNA
(Senior Housekeeper)
• It is a 110m luxury private yacht built in Netherland that can accommodates 18 VVIP guest. It travels worldwide. It is the largest feadship in the world.
• Manage a housekeeping team of 6 ensuring the highest level of service are met
• Schedule, take notes of the meetings and transcribe into emails document and spreadsheets forms.
• Collaborate with the yacht management to complete the necessary projects during dry dock and encode in yacht data base.
• Purchase, inventory and follow up orders of interior supplies thru Amazon.com
• Responsible in updating and creating manuals for crew and owner using Microsoft excel.
• Assist Yacht Captain on administrative task
• Maintain a detailed yacht calendar to coordinate and set up appointments
2013
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2016
MOTOR YACHT LUNA
(Senior Housekeeper)
• It is the largest expedition yacht in the world. Itt can accommodate 20 VVIP guest with 50 crew. Travels worldwide.
• Implement on board training and familiarization on Housekeeping Department for the newly hired crew
• Organize yacht calendar
• In the absence of Purser, took charge in booking hotel and airline reservation of the sigh on and sign off crew.
• Detailing and cleaning of all interior areas.
• Receive and reply emails and do follow ups
• Organize weekly meetings and send
2009
-
2013
MOTOR YACHT BRAVEHEART
(Chief Stewardess)
• It is a 50m charter yacht that can accommodate 12 guest with 11 crew onboard. It travel within Asia.
• Manage the interior of 6 crew, facilitate daily meetings, make daily reports to yacht Captain
• Guest service, liaise with guest and service meals and tend the bar.
• Maintenance and cleaning of the interior yacht.
• Ensure that the owner/ guest receive the high level of service
• In charge of making interior schedule for the whole month using excel
• Coordinate with contractors during dry dock ( maintenance, repairs and construction of the interior of the yacht
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.