Master of Arts in English
University of Caloocan City
Bachelor of Secondary Education In English
University of Caloocan City
Welcome to the profile of a highly skilled and experienced Virtual Assistant specializing in Social Media Management and as Amazon VA.
I am a Licensed Professional Teacher and Team Leader in one of the fastest growing BPO companies here in the Philippines. I have 5 years experience in Customer Service handling mostly retail businesses and financial Account based in the US. I also worked as Social Media Manager for my own business for Travel and Tours, an Admin of Religious Page and attend training for Amazon VA specializing in product listing optimization .
As a virtual assistant, I am really passionate about delivering quality works that meet and exceed the client's expectations. I am skilled in Microsoft Office, Google suite , Designing at Canva, and use a calendar for planning which allows me to be organized and complete all tasks before its deadline. Moreover, my strong attention to details ensures that my task is accurate and thoroughly checked, giving you the peace of mind that your business is in good hands.
Whether you're a small business, entrepreneur, or busy professional, I am here to help you streamline your business. With my expertise and commitment to excellence you can focus on your business without any worries. Thank you for considering my services, I look forward working with you!
University of Caloocan City
University of Caloocan City
Manage a social media page to attract followers and boost its business revenue. Create a 30 day plan, provide branding of the business, and boost its engagement.
Create a product listing for Amazon account of a new prospect Client.
Create posts and Engagement for Audience. Attract and respond to inquiries and possible partnership activities for Youth fellowship. Create a 30 day plan to boost the page.
In charge as Campaign POC who responds to clients direct emails and escalations pertaining to quality service that our CS Rep is providing to our customer. Also conducts regular weekly coaching in maintaining the Teammate well-being and address any behavioral issues arises that impacts the quality of my teammates. Attend to all admin tasks and meetings to ensure that SLAs and KPIs are met. Provide continuous support for the development and growth of the campaign.
Attend to all customer issues and provide resolution to get customer satisfaction with the service.
Facilitates the learning development of the students particularly in grammar both oral and written. in charge of assessing students understanding through various activities and evaluation to determine if remedial is needed. Conducts parent meeting to discuss latest update and changes of the school administration.
Responding to customer inquiries, resolving customer issues, and offering product recommendations
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.