2016
Bachelor of Science in Computer Science
Visayas State University
More Info About Me
Motivated IT Expert with a customer service specialty. Customer Satisfaction has been my number one priority for more than two years in service. I answered client/customers inquiry through email and phone call and making sure that they are properly educated with the process and helping them resolve their concerns. I also go extra mile if needed when it comes to the task that is given to me. As a computer literate person, learning new tools/technology is pretty easy for me.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Visayas State University
(IT Staff)
Maintains and improve the universities admission system for undergraduate students and provide customer service assistance. Conduct an online admission exam and generate results for ranking of applicants.
2019
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2019
TDCX
(Customer Service Specialist)
Provide friendly and efficient customer service to the travel community and respond professionally to inbound phone calls, including urgent situations. Be a first point of contact to handle and resolve customer complaints.
2016
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2017
Optum Global Solutions
(Customer Service Representative)
Respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.